Extended Stay America Select Suites - Jacksonville - Baymeadows

Business response:

Dear Kellie, Thank you for your feedback. We appreciate your time in sharing your thoughts with us. Your satisfaction is important to us, and we strive to continually enhance our services. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and sharing your experience. We are glad you had an overall great stay, but we are disappointed knowing we did not meet every expectation. We will address your concerns regarding the key card with the appropriate individuals. We are grateful for your patience and hope you will revisit for the flawless visit you deserve. We wish you all the best with your travels.Sincerely,Hotel Management 

Business response:

Dear Victor, Thank you for staying with us and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we sincerely apologize for any inconvenience you may have faced during your stay. Your feedback is essential to us, and we appreciate you bringing them to our attention. This will greatly help us improve our services and ensure future guests have a smooth and comfortable stay. We value your patronage and look forward to welco... read more

Business response:

Dear Walter, Thank you for sharing your positive feedback. We're thrilled you had a great experience at Extended Stay America! Providing exceptional service and accommodations is our priority. Your satisfaction means everything to us, and we're delighted you enjoyed your stay. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear keri, Thank you for sharing your honest feedback regarding your time at Extended Stay America. It was rewarding to read your kind remarks regarding our seteria wingard attention to detail. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management 

Business response:

Dear Herbert, Thank you for your recent stay with us. We appreciate you taking the time to share your review. We regret not meeting some of your expectations, as our goal is to provide an excellent visit for every guest. Our housekeeping team is reviewing your room for any missed spots. We always want to keep a safe and secure environment for our guests and are always ready to know if there is anything we can do to improve your experience while you are here, as we would love to ensure your complete satisfaction. We appreciat... read more