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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good - Smoking rooms Uninterruptive
Definite Problems I have 2 concerns about my stay at Homestead. One, my shower turned cold several mornings when I showered. And secondly, I have a terrible case of bed bugs! After I left and called the hotel to report this problem, I was told that the manager would call me back. This has not happened.
When we entered our first-floor level room the window was wide open and the air conditioner was on. There was no seating except two bar type stools at the counter. The kitchen was not furnished with anything at all. No coffee maker no hair dryer. There was a cabinet door missing. The room was tiny and you barely had room to walk. The bathroom was bare minimum useable. We have had previous stays at Extended Stay that was pleasant but not this time. Also the TV remote did not work, and we asked for batteries for the remote. We... read more
Business response:
Dear Guest, Thank you for sharing your experience and for your continued loyalty from previous stays. We sincerely regret that this visit did not meet your expectations. Your concerns regarding the room setup, missing items are important to us, and we understand how this impacted your stay. However, these items are available and complimentary at the front desk anytime. Your feedback will be shared with our team to help improve both service and accommodations. We truly value your input and hope you might consider giving us an... read more
Kitchen had a stove but no pots, pans, or utensils. Had to buy my own. No shower curtain, no miŕrors, smoke detector had bag over it. You can smell wèed before you get to front door. If you need fresh linens, they charge you for them. Save your money. Do not ever come here. I DO NOT FEEL SAFE HERE!!!
Business response:
Dear Guest, We are truly sorry to learn that your visit left you feeling uncomfortable and disappointed. Guest comfort and a secure, welcoming environment are extremely important, and we regret that your experience did not reflect those expectations. Please note that cooking and dining items are available through the front desk for guests who may need them during their stay. Your concerns regarding the condition of the room and overall atmosphere are appreciated and will be shared with the appropriate team. Feedback like you... read more
Horrible experience. I’ve never been stranded by hotel reservation that was already paid for. I arrived at 1:30am and they had all the doors locked, with no one at the front desk available to check me in. There was a phone to call someone for after hours, I spoke to a human being whom apologized for not being able to check me in. Imagine the horror of driving around at that time trying to find an alternate accommodation, and all hotels were full. I’ve never experienced this, and hope no one ever has to either.
Business response:
Dear Guest, We regret to hear that your arrival experience was frustrating and did not meet your expectations. We understand how important a smooth and accessible check-in is, especially when arriving later in the evening. Our goal is always to ensure guests feel welcomed and supported at all times. Your comments have been noted and will be shared with the appropriate team members to better understand the situation. We appreciate you bringing this matter to our attention, as guest perspectives help us evaluate how we can con... read more
It allowed me to make a reservation the night of after ten pm when the staff was not there for check in. I found somebody there who was able to check me in but told me there was an additional one hundred dollars for third party booking and I needed to have the physical copy of the card I used which I don’t have a physical copy. It is the coldest day of the year and the coldest this Floridian has ever experienced in Florida. Last time I felt weather this cold was at least a year ago but in a different state and I had somewher... read more
Business response:
I’m the general manager here at Extendedstay America. We do close the desk at 10pm but there is staff that is on the property that is always available to assist you. The deposit is required when you book through a third-party company if you booked directly through extended stay, you wouldn’t have to pay a deposit. And yes you have to physically have the card we don’t allow tap. I apologize that you feel as if the guest service rep wasn’t giving you the correct information but she was. Everything she informed you of was corre... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,224 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.