Extended Stay America Select Suites - Jacksonville - Baymeadows

Clark 

on Expedia

a year ago

Booked this property because I knew that I would be arriving in the middle of the night and needed a room for a few hours. Claimed to have a 24/7 front desk, but was charged $15 for a late arrival. Called ahead to confirm late arrival and when I arrived at 2am, was told they couldn’t give me a room. Stole my money and told me tough sh*t when I complained that I had no where to go. Booked at another hotel for full price since I had no options. 

Etta 

on Expedia

a year ago

It was really disgusting. We were only planning on being there for a couple hours as we had an early morning flight, so we toughed it out but not a place for people traveling. 

Kimberly 

on Expedia

a year ago

The room was clean. But the hotel smelled like smoke throughout the room and hallways. Some guest had dogs and you can smell the dog odor walking through the hallways. Our room was non smoking but the heavy smoke smell is all through out the hotel. Our beds faced each other and the tv was in the middle. So only one person could watch tv. 

Kenneth 

on Expedia

a year ago

Horrible in all aspects $100 deposit for incidentals in which they have on hold but when you check out they run the charge and tell you the will redund it witjin 5 business days. They should not run the hold as a charge ans redund it, thats essentially stealing your money and deciding when to give it back. The rooms are old, dirty, the floor had water leaked from the sink. The floors were sticky, the toilet did not flush, hair in the sink, all the cabinets have ware and obvious water damage as they are peeling, the sprinkler... read more

David 

on Expedia

a year ago

Totally unsatisfactory Upon check-in, I was informed the room I had reserved was dirty and unavailable so I was up charged $28 to stay in another room that was clean, but somewhat rundown in need of renovation. The lightbulb in the reading light was burned out so I took it to the front desk to see if they had another lightbulb And was told no. They could’ve gone to the room that was still dirty and taking a lightbulb out of that one but they didn’t when I went for breakfast at 6 AM. There was no breakfast and there was no on... read more

David 

on Expedia

a year ago

The hallway and stairwells were littered and dirty. The dogs were loud and incessant and water was not remotely hot (might not even melt butter). The toilet was clogged and required multiple plunger maneuvers with every flush. This is not a hotel for travelers with any experience or qualms. It seemed to work well for locals who may have been homeless, and we laud that!. We will not stay in an Extended Stay again as the quality of the properties has almost hit the bottom compared to years back when the brand was a ready choic... read more

anthony 

on Expedia

a year ago

I had Expedia book me 3 rooms. I get there and they only had 2 room booked for me. But then the clerk said oh I don’t think they are clean!!! He said do you want to walk with me and we will see if they are cleaned. Went up and Bothe where dirty so he says I have no rooms for you. So after 2 hrs calling Expedia one girl put me on hold then hung up on me. So eventually we had to go to another place to get a room. Will never use Expedia again. They told me 3 rooms were booked only had two rooms booked. Very very bad experience ... read more