Extended Stay America Select Suites - Jacksonville - Baymeadows

Business response:

Dear Arturo, Thank you for your recent stay and comments. Please accept our apologies for the less-than-positive experience at the front desk and the unpleasant scent you encountered. Our team will review your comments to ensure appropriate measures are taken to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions will speak louder than words. We hope you will give us another chance to demonstrate the excellent service we strive to pro... read more

Business response:

Dear Chardea,We sincerely apologize for the unpleasant experience you had. We understand how important a fresh and comfortable environment is, and we regret that your room did not meet expectations. Guest satisfaction is our priority, and we are actively working to improve room conditions. We appreciate your feedback and hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management 

Business response:

Dear Michael,We sincerely apologize for the experience you had during your stay. Cleanliness and guest comfort are top priorities, and we regret that we did not meet those standards. Your feedback is invaluable, and we will address this issue with our team to ensure it does not happen again. We appreciate your patience and hope to provide you with a much better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Zach,Thank you for sharing your feedback. We sincerely apologize for the challenges you experienced during your stay. It’s important to us that every room meets our cleanliness and safety standards, and we regret that yours did not. We encourage guests to reach out to the front desk for immediate assistance so that we can address any concerns promptly. We value your feedback and will continue working to improve the guest experience.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for sharing your experience. We understand how frustrating this situation must have been, and we sincerely apologize for the inconvenience. It is never our intention to disappoint our guests, and we will work closely with our team to prevent this from happening in the future. Regarding your refund, it typically takes a few business days to process, and we appreciate your patience. We regret that we were unable to accommodate you this time, but we hope to welcome you back in the future and provide a flawl... read more

Business response:

Dear Derek,Thank you for sharing your feedback. We apologize that your experience was not up to expectations. Cleanliness and comfort are priorities, and we regret that the room did not meet the standards you deserve. We take all guest concerns seriously and, our front desk is always available for immediate assistance during your stay. We appreciate your comments as we work to improve the guest experience.Sincerely,Hotel Management 

Business response:

Dear Robert,We sincerely apologize for the long wait during check-in and for the smoke odor in your room. We understand how frustrating this must have been, especially when expecting a smoke-free environment. Guest comfort is a top priority, and we will address these concerns with our team to ensure better service and uphold our smoke-free policy. Your feedback is valuable, and we truly appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a much-improved stay in the future.Sincer... read more