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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THE HOSTESS WOULD NOT CHECK ME IN! It’s a crack hotel and reaked of smoke!
Business response:
Dear Kayla, We’re very sorry to hear about your experience and the difficulties you faced at check-in, as this is not the experience we strive to provide. Additionally, we regret the lingering smell of smoke and the impression it left. We take your feedback seriously and have shared it with the relevant teams to review and address these concerns. We truly appreciate you bringing this to our attention, and we hope you will allow us another opportunity to restore your confidence in us. Sincerely, Hotel Management
Very dirty facility. Tub was filthy. The first room they gave us was not even made up. No sheets on bed. Used glove in bathroom sink. Switched us to another room. But, it was not good. Guess you get what you pay for!
Will never book there again
Did not stay at this hotel. Reserved it by accident after 6 pm, so could not formally request refund since it was after 6 pm. Asked about refund, none was given.
Business response:
Dear Charlene, Thank you for taking the time to share your experience. We are sorry to hear about the confusion with your reservation and understand how frustrating that must have been. While certain policies limit refund options after a specific time, we recognize how important flexibility is in unexpected situations. Your feedback is appreciated, and we remain committed to improving our service and communication. We hope you will consider us again for a more positive experience. Sincerely, Hotel Management
Heads up you will have to pay an additional $100 deposit upon arrival. Rooms are dirty. Staff are rude. Stay somewhere else! I posted pictures on my google review if you want to go see.
Business response:
Dear Summer, Thank you for taking the time to share your experience. We are sorry to hear that your visit did not meet expectations and that aspects of your stay caused frustration. Guest satisfaction is of the utmost importance to us, and we take concerns regarding cleanliness, service, and communication very seriously. We will review the matters you raised with the appropriate teams. Your feedback helps guide our efforts toward providing better experiences, and we hope you will consider returning so we can work to make you... read more
Horrible Room No AC no bathroom tissues. No roll. The room smells bad. The pillows are in bad shape. The soap and the shampoo are bad. The worst experience ever had. I’ll never come back
Business response:
Dear Mohamad, Thank you for sharing your experience. We are truly sorry to hear that your stay fell short of expectations and regret the discomfort you encountered. While some limitations may arise, your feedback highlights areas where we need to improve. Please accept our sincere apologies for the inconvenience caused. We remain committed to enhancing our accommodations and service, and we hope you might consider giving us another opportunity to provide a much-improved visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,224 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.