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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The moment I walked in the lobby it smelled liked straight weed. One of the staff members had her family members or friends outside chilling with her the entire time I stayed there. When I opened the door to our room it stunk so bad I wanted to throw up. Most of the outlets did not work as well. The air barely worked too it did not feel like 70 degrees. Never staying at a extended stay again. Yes it was cheaper but not worth it. Every morning we woke up congested and I feel like it was because of the air filter not being cle... read more
Business response:
Dear Terry, Thank you for sharing your feedback. We are sincerely sorry to hear that your experience did not reflect the standards we aim to uphold. Your concerns regarding the environment, air quality, and overall comfort are being taken seriously and will be reviewed with the appropriate teams. While we regret that your stay fell short, we appreciate your comments as they help us improve. We hope you might consider giving us another opportunity in the future. Sincerely, Hotel Management
Horrible It was horrible the toilet it was broke for a whole night we were there and nobody would fix it or bring us a plunger or try to do anything and he AC went work properly it was really hot and miserable and muggy in the room and the front desk was horrible the customer service was nothing but nasty I will never ever rent from that extended stay again I'm kind of scared to go to the other ones because of how this one was I do not recommend by any means
Business response:
Dear Rickey, Thank you for taking the time to share your experience. We are truly sorry for the discomfort and frustration caused during your stay, especially due to the maintenance and service issues you described. Your concerns are completely understandable, and we regret not meeting your expectations. Your experience does not reflect the standards we aim to provide, and we truly regret the frustration it has caused. Please know your feedback is being taken seriously, and we will address this with the appropriate team. We ... read more
Sketchy Roach Motel! I NEVER STAYED AT THAT PLACE! I arrived to that roach motel on a very rainy day / night, traveling all the way from Naples, FL. I was thrown out from that place by the nasty Indian woman at the front desk. She did not even had my room ready and threatened to call the police on me because according to her: "I was nasty and trespassing the place." I was a guess, I paid for that room at the roach motel in Hotels.com's website! That Extended Stay America Select Suites is actually a Welfare Hotel. The people ... read more
Business response:
Dear Guest, We are truly sorry to hear about your experience and sincerely regret the distress it caused, especially after a long journey. While we understand there may have been a misunderstanding at check-in, we recognize how frustrating and upsetting the situation must have been. Please accept our apologies for the inconvenience. Your feedback has been noted and shared with the appropriate team, as we remain committed to improving. We hope for an opportunity to provide a better experience in the future. Sincerely, Hotel M... read more
Dirty, lights didn't work
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that your visit did not meet expectations and regret the issues you encountered with cleanliness and room condition. This feedback is important and has been shared with our team to help us improve. We appreciate your comments and hope you’ll consider giving us another opportunity in the future for a more comfortable stay. Sincerely, Hotel Management
This was the worst experience l've ever experienced with a hotel booking! The first room we were given was filthy and funky!! The bath tub and toilet was peeling horribly and the knobs and shower head was rusted! I asked for another room, when we arrived at the second room THE DOOR WAS ALREADY OPEN WHEN WE GOT THERE!! The hostess would not change the room again but instead she went to observe the room for herself coming back saying "it's nothing wrong with that room and nobody is in there, I don't know why that door would be... read more
Business response:
Dear Zandaleia,We are truly sorry to hear about your distressing experience and sincerely apologize for the condition of the rooms and the discomfort you and your family faced during your stay. Your concerns about cleanliness, safety, and staff response are taken very seriously, and we regret falling short of the standards you rightfully expected. Please know that your feedback has been shared with our management team for immediate review and corrective action. We are committed to improving our service and facility standards... read more
Not good Nobody was there to let us in. Tge lobby entrance smelled like a hot box.
Business response:
Dear Kathryn,We sincerely apologize for the inconvenience you experienced during your stay. Your concerns about the lobby entrance and the lack of assistance upon arrival are important to us, and we regret that we did not meet your expectations. Providing a welcoming and comfortable environment is our priority, and we will address these issues with our team. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,224 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.