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Extended Stay America Select Suites - Jacksonville - Baymeadows
- Hotels
- Jacksonville, FL
About this business
Location details
8300 Western Way, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no one at the front desk (the metal door was closed and locked) and I could not get my room. I called to get assistance, I was put on hold for 20 minutes and then disconnected…after waiting for 20-25 minutes for someone to show up at the property. All of this was AFTER I had called earlier in the day to let them know that I would be a late arrival (after the Gator Bowl). You should reconsider listing this property on your website.
Business response:
Dear Guest, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels. Sincerely, Hotel Management
Stopped for the night on our drive to Florida. Late night check in wasn’t ideal and took a fair amount of time. Upon arriving in the room we noticed sticky fluids on some of the dressers, a toilet that wasn’t cleaned and had left over fecal matter in the bowl. There was gum on the bathroom floor. The room in general looked very worn. The sheets were clean me we crashed for 6 hours then got out. Location to highway was why we chose it but I’d look for another place if you need to stop.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the condition of your room and the delays you encountered during check-in, as this does not reflect the standards we strive to maintain. We understand how frustrating this must have been, especially during a brief stop on your journey, and we have shared your feedback with our housekeeping and our teams to address these concerns promptly. While occasional limitations may occur, we are committed to providing a cleaner, more comforta... read more
First room smelled like cigarettes and had to get another one which was a little better than the first one. Toilet wouldn't flush right and kept backing up. Went to check out and no attendant was on duty. The front desk was covered by a metal door. No drop off box for room keys. I will not book this one again.
Business response:
Dear Guest, We’re very sorry to hear how frustrating your visit was and understand how upsetting it can be when the room condition and front desk availability do not meet expectations. We regret that the initial room condition and maintenance issues affected your comfort, and that the front desk situation caused additional frustration at checkout. This is not the level of service or comfort we aim to provide, and your feedback has been shared with the relevant teams to ensure the areas you highlighted receive proper attentio... read more
The kitchen had roaches the tub was dirty and it smelled like onions and the other room they first gave was the light in the bathroom didn’t work and it was just dirty
Business response:
Dear Guest, We’re very sorry to hear how disappointing your visit was, and we understand how upsetting it can be when the room condition does not meet basic expectations. We apologize for the overall state of the accommodations and for the inconvenience you encountered when an alternate room was needed. This is not the standard we strive to provide, and your feedback will be shared with our housekeeping and maintenance teams to help improve room readiness and cleanliness moving forward. Thank you for taking the time to share... read more
Arrived around 9:30 was told i had to put a $100 deposit on the room after we paid everything on the app. Then we had to wait 5hrs before we got our money back to go somewhere else
Business response:
Dear Guest, Thank you for sharing your feedback with us. We regret the inconvenience you experienced during your visit, particularly regarding the deposit process and the time it took for the refund to reflect. Our deposit policy is a standard procedure to ensure the safety of all guests and the property; however, we regret that this was not clearly communicated before your arrival, and we understand the inconvenience this delay caused. Your concern has been shared with the appropriate teams to ensure improvement and prevent... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Baymeadows
How is Extended Stay America Select Suites - Jacksonville - Baymeadows rated?
Extended Stay America Select Suites - Jacksonville - Baymeadows has a 3.2 star rating with 2,224 reviews.
When is Extended Stay America Select Suites - Jacksonville - Baymeadows open?
Extended Stay America Select Suites - Jacksonville - Baymeadows is open now. It will close tomorrow at 12:00 a.m.