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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nothing makes us happier than to see that you enjoyed a wonderful time at our clean and spacious suites, Debra! Thank you so much for allowing us to host you and we hope to see you again soon!
Business response:
Thank you for reviewing your stay with us, Katie. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites!
Property appeared to be very clean even the hallway and stairway! That is a huge plus! The only negative for me was the one small soap for everything!! Most hotels have a soap for the sink and one for the shower. Other hotels also provide shampoo, conditioner, hand towels, etc which were not provided in my room. Sadly, because I arrived late and the completely close the front desk at 10pm, I could not request those items.
Business response:
We're sorry to hear about your difficulty reaching the Front Desk and not being aware of our amenity offerings. You can request items such as shampoo and conditioner at the front desk should you need them. We are so disappointed to see that we fell short in this area during your stay and sincerely apologize for any inconvenience that this caused and the negative impact that it created. This issue will be handled with our housekeeping team so that we can make sure that we are improving the experience for all our current and f... read more
It was fairly clean but my room smelled like rubber when I first walked in. Maybe the AC was giving something off. You can smell a bit of marijuana in the hallways but I don't believe people smoke inside because of the high $250 penalty. I didn't feel unsafe, but the bed mattress was very bouncy (it's on metal frame) and was not very comfortable. Front desk was nice.
Business response:
Thank you for sharing your impressions. We are happy that you enjoyed your overall stay, but are so disappointed to hear of the issues you experienced with the odors and discomfort of the bed. We are always looking for ways to improve and your feedback allows us to do just that. We hope that all your future travels are wonderful ones.
Business response:
We appreciate this wonderful rating and thank you for choosing to stay with us, Christopher!
Weird that they have a lobby with someone attending you have to use their phone there (and only then someone will show up). Location is isolated at the end of a "dirty" dark road. Nice clean room.
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us.
The place Could have been more cleaner . There were roaches .
Business response:
Thank you for the thoughtful review. We're so glad to hear from you and hope you had an overall pleasant stay. We will indeed take care of those issues you mentioned. We are so sorry for any inconvenience that was created and will use your feedback to help us improve. Thanks again.
Business response:
We're so glad you had a great stay with us. Thank you for letting us know and we would love to welcome you back soon!
Business response:
We're so glad you enjoyed your stay with us. Thank you for the terrific rating!
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.2 star rating with 1,341 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.