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Extended Stay America Select Suites - Jacksonville - North
- Hotels
- Jacksonville, FL
About this business
Location details
10520 Balmoral Circle West, Jacksonville, FL, 32218, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location is on safe
Business response:
Dear charlotte, Thank you for your feedback. We are sorry to hear that you felt unsafe at our location. Guest safety is our top priority, and we will review our security measures to ensure a safer environment. Your comments are important to us, and we appreciate you bringing this to our attention. Thank you for sharing your experience.We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
3 out of 5
Rooms are cleaned every 2 weeks and if you want clean towels before the 2 weeks, there is a charge
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We appreciate your feedback as it helps us improve our services. On your next visit to the city, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management
At night they do not have staff in the lobby. The room had a cockroach.
Business response:
Dear Christopher, We apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment is our top priority, and we take reports of pests seriously. We will address this issue immediately with our pest control team to ensure thorough inspections and appropriate measures are taken. Regarding our staffing, we will review our procedures to ensure adequate support is always available. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. We h... read more
Maybe I’m tired every time I’m checking in but I’ll wait for over ten (10) minutes before someone comes to the window upset asking “can I help you?” Get to the ones room to be slammed with Lavender Fabuloso; there goes my sinuses. I think the final straw are the roaches, seriously.
Business response:
Dear Timothy, Thank you for providing feedback on your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations and for any inconvenience you may have experienced during your stay. Our primary objective is to offer excellent service and clean and comfortable accommodations to all our guests. We appreciate your constructive feedback and will use it to identify areas where we can improve. We hope you will give us another opportunity to serve you better.Sincerely,Hotel Management
Once one gets over the attitude of the representative that checked you in, you have to deal with the property; it’s ran down. The cleaners cover the old sent with Lavender Fabaloso and there goes my sinuses. It’s the closet to work, so another week.
Business response:
Dear Timothy, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us anot... read more
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - North
How is Extended Stay America Select Suites - Jacksonville - North rated?
Extended Stay America Select Suites - Jacksonville - North has a 3.3 star rating with 1,462 reviews.
When is Extended Stay America Select Suites - Jacksonville - North open?
Extended Stay America Select Suites - Jacksonville - North is open now. It will close tomorrow at 12:00 a.m.