Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint

Business response:

Sally, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We are happy to hear you enjoyed your stay and our facilities and location were to your satisfaction. We value your feedback, and we will share your comments regarding the carpet with our team to see where we can make improvements. We look forward to welcoming you back again whenever your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Shawn, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Paisly, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Tianna, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Joseph, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Brace, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Annie, thank you for your review. We are sorry for the inconvenience you had at the time of check-in and for the housekeeping oversights you mentioned in your room. We have shared your feedback with the appropriate teams to be more diligent with their efforts moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Peter, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Georgia, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management