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Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
- Hotels
- Jacksonville, FL
About this business
Location details
4693 Salisbury Rd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator not working properly I was placed on the 3rd floor. The elevator did not work for going down. So me and my daughter had to use the stairs when going down. I asked the front desk was they aware of the problem and they said yes. Well inform your guest so they make a choice if they would want to walk downstairs every time when leaving and considering the fact my daughter has health issues. No apologies for the inconvenience just like an oh well.
Business response:
Latashia, thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working and for the inconvenience this may have caused. We will look into what transpired and will share your feedback with our maintenance team for review and action. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Very sweet staff and very clean rooms! E we'll definitely stay again and highly recommend.
Business response:
Sandra, your kind comments are highly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for your recommendation, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Victoria, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we look forward to seeing you again soon. Sincerely, Hotel Management
Not as expected The lot had trash everywhere. The room was (mostly) clean and quiet, but the hotel smelled like weed for the entire stay. Some of the exterior entry doors were inoperative and would not allow me access with my room key. Probably not a location we would stay at again. The kitchen was a plus. 2 burner stove, dishwasher, microwave, and a full sized refrigerator. Hardwood floors were nice, too.
Business response:
Thank you for sharing your review. Although you liked our fully-equipped kitchen, we are sorry for the housekeeping oversights. We have shared your feedback with the appropriate team so we can improve our guest experience. We value all your comments and hope you will choose us again in the future for a much better experience. Sincerely, Hotel Management
Business response:
Theron, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
LaWanda, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
My Wife would not have stayed here The room was apparently being remodeled while we were there. The bathroom floor, door casings and wall corners were being patched recently but not finished. When we entered at first, it was like the room had been tossed. Bed and soda cushions tossed, drawers open, etc. I guess that was to show us those things had been cleaned?
Business response:
Kelly, thank you for your review. We apologize for the housekeeping issues you encountered. We will share your concerns with the appropriate team so that they are more diligent going forward. We value your feedback and hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Willie, thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint
How is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint rated?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint has a 4.4 star rating with 1,242 reviews.
When is Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint open?
Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint is open now. It will close tomorrow at 12:00 a.m.