Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint

Business response:

Thank you for choosing our hotel, and for sharing your feedback regarding your recent stay. Although you had a comfortable stay, we are very sorry to read that one of our front desk associates affected your stay negatively, as this is unacceptable. We have spoken with that associate directly and will make sure it never happens again. We are passionate about providing excellent service and take all feedback, good or bad, to help us improve our services. Thank you again for sharing your concerns. We hope you will give us anoth... read more

Business response:

Janay, thank you for your feedback. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your comfortable room with the pool view. Please know, our maintenance team regularly check areas that may need repairs, and your feedback regarding the door will be shared with them to make the necessary improvements. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay at our property. Although you were pleased with the service provided by our team, we apologize for the inconvenience caused due to the cleanliness issue in your room. Your feedback for the oversight is shared with our housekeeping team to be more diligent moving forward. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our ideal location. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Although you were happy with our location, we are sorry to learn our hotel did not meet your expectations. Your constructive feedback is much appreciated as it helps us understand the expectations of our guests better. Thank you for sharing your review. We hope to have another opportunity to leave you with an excellent stay. Sincerely, Hotel Management 

Business response:

Aaron, please accept our sincere apologies for the housekeeping and maintenance issues you experienced in your room. What you experienced is not acceptable, and we will surely be working on this feedback with the respective departments to enhance our service levels and deliver comfortable accommodations to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management