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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just needed an update and some better overall cleaning. Good location.
Business response:
Thank you for your review. Although your overall stay was satisfactory and you liked our location, we apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We will also share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We hope you will return so we can make it up to you. Sincerely, Hotel Managem... read more
I liked that the property was quiet. The employees were very helpful and informative. I will definetly return back to this property.
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn that you had a relaxing stay and found the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
The staff is very friendly and there is a little noise from the highway.
Business response:
Eric, thank you for being a guest at Extended Stay America. We are delighted to read you liked our friendly associates and the service they provided, which made your visit enjoyable. It was a pleasure to serve you, and we hope to see you again soon. Sincerely, Hotel Management
I had no problem everything was pretty clean the room was nice and the hotel lobby Personnel was friendly and knowledgeable
Business response:
We are delighted to read the review of your stay at Extended Stay America. We enjoy providing our guests with everything they need for a perfect stay, including our clean and fresh accommodations. We are pleased that you had a memorable stay and enjoyed our excellent hospitality. It was our pleasure hosting you, and we hope to see you again whenever you return to our area. Sincerely, Hotel Management
El hotel estaría perfecto si la habitación estuviera limpia pero encontré varios detalles que no me gustaron. No se si en algún lado lo diga pero llegando me dijeron que no se hacía limpieza a menos que te quedarás más de 7 días
Business response:
Thank you for being our guest. We are pleased to know you liked your well-appointed room, but we are sorry for the miscommunication you had with our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thank you once more for choosing to stay with us, and we hope to have the opportunity to host you again during a future visit. Sincerely, Ho... read more
Room was clean and fine. Exterior was dirty, stairwells and walkways had trash and debris, had not been cleaned for days or weeks.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us and liked your well-kept suite, we are sorry for the cleanliness issue you encountered in hallways. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,323 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.