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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach, ant and spider infested place. In a good area but not a good hotel. Needed somewhere to stay at the last minute. Thought this would be fine but should have just spent extra to stay at a nicer hotel. Staff was friendly but I don’t care about friendliness more than cleanliness.
Business response:
Thank you for choosing to stay with us. Although you liked our associates, we are sorry for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Friendly staff but not great room Check in process was not great, the shower didn’t look like it was properly cleaned, the sheets felt like sandpaper, the air conditioning was either off or wouldn’t kick in unless set to 58 degrees. The staff was friendly, but that’s about the only good thing about this hotel. It was good enough for a last minute trip.
Business response:
Thank you for choosing us. We are glad you found our staff friendly. However, we apologize for the maintenance and cleanliness issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We apologize you did not have a better experience during your stay,and we are certain your next visitwill be wonderful. Please give us a second chance to prove ourselves. Sincerely, Hotel Manageme... read more
Quiet nights, people working desk were quick to help me out and get me in my room. Only complaint would be the shower needs work. Shower would be either super hot or cold, was difficult adjusting to get a comfortable temperature. Had plenty of towels and clothes for my stay. Everything clean and no odd odors. AC worked perfectly and kept the room nice and cool.
Business response:
Thank you for staying at Extended Stay America. We are happy to read you enjoyed your accommodations and that you had a nice time with us. However, we are sorry for the maintenance issue you encountered in the bathroom. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management
The manager Brittany made our stay wonderful . She made sure we were able to check in early Although it was super busy .
Business response:
Shannon, thank you for taking the time to share your warm feedback regarding your stay at Extended Stay America. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with Brittany. Thank you again, and we look forward to welcoming you back very soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.