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Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
- Hotels
- Jacksonville, FL
About this business
Location details
10020 Skinner Lake Dr., Jacksonville, FL, 32246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Need better front desk people The lady in the front office was very nasty and rude
Business response:
Taisha, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us. However, we are sorry one of our associates was rude to you. Please know we provide thorough training for all staff, and we will redouble our efforts. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
It was during a cold snap in Florida. The heating / ac system was on when we arrived set at 90 degrees and blowing on high fan. The air was still cool. The room was warmer than the outside at 30 degrees but we were freezing all night. Also, if you don't want to offer breakfast please don't say you do and have mini muffins and coffee. That isn't breakfast.
Business response:
Thank you for being our guest. We're sorry for the inconvenience you had due to the HVAC in your room and for not meeting your expectations with our grab-and-go breakfast. We have discussed your observations with our maintenance team and has asked them to fix the problem you mentioned. We will also share your feedback with our Brand Leaders so that they can use it while implementing our future breakfast offerings. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincer... read more
Good location. Shower was hot. Good standard for extended stay type accomodation. Kitchen is unfurnished, so bring your own knives and plates. Quiet
Business response:
Thank you for taking the time to share about your stay. We are glad to know you loved your room and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit. Sincerely, Hotel Management
Custo/benefício muito bom.!!
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know you found us to be at a fair price and that you had a pleasant experience. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
There were bugs Mostly ants in the kitchen bathroom area. Corridors needed cleaning. Debris all over the premises. Maybe it was a bad week.
Business response:
Thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered while you were here. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Comfortable This stay is for my brother, his room was 170, the only problem he had with this room was the microwave. He said it would’ve been fixed within 3 days but nothing happened. He’s such a lazy turd and didn’t even ask for a new room. This room had a hole in the bathroom door. Overall he liked the place, the bed is nice and the AC is good. He goes to the lobby for dishes to heat up water.
Business response:
Melissa, thank you for posting a review. We are pleased to know your brother liked some aspects of our hotel and had an overall pleasant time with us, but we are sorry for the issue he encountered. We wish we would have known about the problem as we would have done our best to ensure you are comfortable. We hope to host him back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
Decent :) Original room was 269, the #200 building have a lot of smokers :/, went into my room and it smelt like cigarettes for a good 10 minutes. I don’t know if the previous renters were smokers or it’s because the neighbors smoked near by. Place should really develope a smoking area in the parking lot AWAY from the non smoking buildings/rooms. There were some red stains on the bathroom sink, as well on the carpet in our next hotel room 214. I was confused about the breakfast to go :/
Business response:
Melissa, thank you for choosing our hotel. Although you had an overall pleasant time, we are sorry for the smoke odor you encountered. We do provide designated smoking areas for guests, but on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We are terribly sorry and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Bom custo beneficio
Business response:
Thank you for choosing our hotel. We are pleased to know you had a nice time with us and that you found us to be a good value. We appreciate your business and hope to see you back at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr.
How is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. rated?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. has a 4.2 star rating with 1,275 reviews.
When is Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. open?
Extended Stay America Select Suites - Jacksonville - Southside - St. Johns Towne Ctr. is open now. It will close tomorrow at 12:00 a.m.