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Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't stay in a roach infestation . This place shouldn't even be appropriate for any one to stay at
Business response:
Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are very sorry to learn of the issues you experienced, and we want to extend our apologies that they led to your early departure from our hotel. We value our guests' feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing. Sincerely, Hotel... read more
Roaches
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vi... read more
Rooms and hallways infested with cockroaches. Fell two times leaving the building, first time onto my arm that is already injured in a brace and the second time I landed on my knee and chin which are still both bruised. Claim to be pet friendly but decided to inform us halfway through our stay of a pet rent. We were allowed to pay it off until our departure date until the general manager returned and told us we either had to have it paid or leave the next day. Later on when my husband returned from work leaving the next day ... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear about the challenges you faced during your stay and understand how upsetting this must have been. Guest comfort and safety are always important, and experiences like yours are taken seriously to help us improve. Your input is invaluable in guiding enhancements and ensuring future stays are smoother and more enjoyable for all our guests. Sincerely, Hotel Management
Overall, a mixed experience. Check-in was easy and smooth, which I appreciated. Especially thankful for the handicap-accessible room and bathroom for my mom—those accommodations made a real difference. The room itself was very minimalistic. There was a kitchen available, but I was ill-prepared and was unable to obtain paper products, which made things a bit inconvenient. One downside was the TV setup, as there were no local network television stations available. Additionally, fairly certain I smelled marijuana nearby both ni... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are pleased to know that your arrival went smoothly and that the accessible features helped support your family’s comfort. We also appreciate you noting areas where the stay felt less convenient. Guest well-being is important to us, and concerns about the surrounding environment are taken seriously and shared with our team. Your feedback provides helpful insight as we continue evaluating the overall experience we offer. We value your perspective a... read more
We checked in late at night and nobody was at front counter which led to us having to stay elsewhere. My room was prepaid for as well so I was very disappointed. The sign said to call 0 for late check ins and nobody answered nor came to the front desk.
Business response:
Dear Guest, Thank you for sharing your experience. We are sorry that your late arrival created challenges and affected your plans. Your feedback about the check-in is valuable and helps guide improvements to ensure a smoother experience for all guests. It is encouraging to know that you took the time to provide detailed input, as it allows us to consider ways to enhance convenience and communication. We hope that future visits offer a more seamless and comfortable experience, and we appreciate your thoughts in helping us con... read more
My room wasn't cleaned
Business response:
Dear Guest, Thank you for bringing this concern to our attention. A well-prepared room is an essential part of a comfortable stay, and we are truly sorry that this standard was not met during your visit. Your experience has been shared with the appropriate team so they can look into what may have occurred and reinforce the necessary steps to prevent a recurrence. We value you taking the time to let us know about this and hope you will consider giving us another opportunity to provide a smoother, more reliable stay in the fut... read more
they don't clean the floor they was nasty
Business response:
Dear Guest, We appreciate you staying with us and providing a review of your experience. After reading your feedback about our housekeeping team not visiting your suite, we regret knowing we may have missed an important communication step during check-in. We want to clarify that our Select Suites properties provide housekeeping every two weeks for longer stays, with departure service for shorter visits. For those who are here for shorter periods, services are available for a minimal fee. We are grateful for the feedback you ... read more
Fine but… Overall the stay was fine, saw a cockroach in the hallway on my way to check out.
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 3.1 star rating with 787 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.