Extended Stay America Select Suites - Kalamazoo - West

Business response:

Dear Kimberly in, Thank you for sharing your feedback. We regret to hear that your experience was not as positive as we strive for. Your concerns are important to us, and we will use your comments to improve our services and guest satisfaction. We appreciate your input and hope for the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management 

Business response:

Dear Guest,We sincerely regret the inconvenience you experienced and take concerns about cleanliness very seriously. The presence of pests is not acceptable, and immediate steps are being taken to address the issue with our pest control services. Your comfort and satisfaction are our priorities, and we are committed to ensuring a better experience for all our guests. We appreciate your feedback as it helps us improve, and we hope you will consider giving us another opportunity.Sincerely,Hotel Management 

Business response:

Dear Belinda, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of c... read more

Business response:

Dear Guest, We extend our sincerest apologies for the inconvenience you encountered with your recent reservation at our establishment. We empathize with the frustration and inconvenience this may have caused. Despite our rigorous efforts, unforeseen circumstances can occasionally result in an overbooked situation. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to welcome you back in the future.Since... read more

Business response:

Dear Timothy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management 

Business response:

Dear Matthew, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Thank you for bringing this to our attention; we will share your feedback with the appropriate individuals. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Lori, We appreciate your review and are disappointed to learn about the issues you encountered during your stay with us. Your feedback is valuable, and we apologize for any inconvenience this may have caused. Your feedback is important to us, and we will look into this further to prevent similar situations in the future. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management