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Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What the extended day through Expedia when I got there, I could not check in because they did their night audit and it wouldn’t let me check in so I want my refund. They did it on their end. They need you to do it on your end Expedia.
Business response:
Dear Guest, Thank you for posting your review. We sincerely apologize for the inconvenience caused. Your feedback is much appreciated. We will share your message appropriately. Thank you for bringing this to our attention, and we hope to have you revisit so we can show you the outstanding visit you deserve. Sincerely, Hotel Management
Mean staff, they didnt have room availability but let me book it.
Business response:
Dear Guest, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to have to welcome you back in the future.Sincerely,Hotel Management
Check in took FOREVER, even tho there was only one person in front of us. Then we were rudely informed of the non negotiable $100 deposit (even tho we already paid, and there was no mention of this on the website). As we left ON TIME, I stopped at the front desk to make sure they knew we were leaving. The next day I realized they only refunded a portion of the deposit- the reason stated… LATE CHECK OUT?!?! The only nice part about this stay was the person that fixed this error and refunded the rest of my deposit (which took ... read more
Business response:
Dear Guest, Thank you for sharing your feedback with us. Providing a comfortable and stress-free hotel experience is all that we aim for. We are sorry for the delay and disappointment caused by our deposit policy you encountered during check-in. This amount is charged when the rent is paid in cash and is refundable on check-out upon investigation of the room allotted. This is general practice for all the hotels in the area. On the positive side, we are happy that one of our team members was able to address this to your satis... read more
It’s not good Really needs cleaning and the walls need fresh paint. Floors in the room and the corridors need to be swept and mopped.
Business response:
Dear Michael, We would like to express our gratitude for choosing to stay with us. We deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback has been noted and will be shared with the relevant personnel for prompt action. Additionally, cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management
Roaches. Refund denied for both nights. Was only there 5 mins.
Business response:
Dear Cheri, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 3.1 star rating with 787 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.