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Extended Stay America Select Suites - Kalamazoo - West
- Hotels
- Kalamazoo, MI
About this business
Location details
1653 S 11th St, Kalamazoo, MI, 49009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed sheets/comforter/pillow cases not washed and cleaned. Put a shirt over the pillow case, slept on top of the sheet. Cockroaches, killed about 6 in the room alone. Bed spring was broke on one side so you slanted off the bed if not in the middle. Just provide a bar of soap and no extra toilet paper. Would definitely not recommend.
Corridor, elevators stinks very bad, seriously concerned about possible health issues here. Room is dirty, refrigerator had all dirt spots all over the door, I was scared to touch it. Bathroom faucet, shower, tap all rusty and dirty I won’t dare to go here again. It’s such a good location and brand surprised see how poorly it is maintained.
For personal reasons, the stay was adequate. However,
The staff was friendly. The area is a bit sketchy and the room had multiple roaches! The staff did not question my claim about the bugs and issued a refund no questions asked
Business response:
Dear ami, Thank you for providing your feedback regarding your recent experience. We are pleased to learn that our staff demonstrated professionalism and respect during your stay. However, we regret that the condition of your room and the surrounding area did not meet your expectations. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. Your insights are inval... read more
Room had a mouse trap/bug traps in it. TV didnt work at first. Floor was sticky! Booked for 3 adults and one baby and there were 2 towels in the room. When ask for more they stated we needed to bring them down before we could get more. Then was told they are short on towels and would wash the 2 and give them back. What a joke!!!! Theres no smoking but the whole hotel smells of weed! Killed what looked like 2 cockroaches! People party all night in the parking lot!
Business response:
Dear Amanda, Thank you for taking the time to share your experience. We’re sorry to learn that your stay was impacted by multiple concerns, including room condition, towel availability, and overall atmosphere. We understand how frustrating and uncomfortable this must have been, especially when traveling with family. Your feedback is important and will be shared with our team so we can address these issues and work toward creating a more welcoming and well-maintained environment for all guests. Sincerely, Hotel Management
Our check in experience was negative, as we had to wait quite a while for a night attendant (10:45pm) to arrive and check us in. Once the attendant arrived, he took his time with the process, but no issues getting the room assignment and keys.The room was clean enough, but had an unpleasant musty smell, and there were no washcloths and no shampoo in the bathroom. We found a small palmetto bug near the window, but that can be hard to avoid near openings, and he rest of the room was fairly clean, so we ignored that. Lots of no... read more
Business response:
Dear Nathan, Thank you for sharing your feedback. We sincerely apologize for the delays you experienced during your check-in process and for the absence of certain amenities in your room. Please note that we maintain a limited selection of toiletries at the front desk and recommend that guests bring their preferred personal care items to ensure their comfort during extended stays. Additionally, we appreciate your observations regarding the condition and atmosphere of our facilities, and we will address these concerns with th... read more
Very unclean, short staffed,
Business response:
Dear Collin, First and foremost, we would like to offer you our apologies for the inconvenience that you experienced during your stay with us. We understand how important cleanliness and attentive service are to our guests. Your concerns regarding cleanliness and staffing have been taken into consideration. We are currently working to address these issues and ensure a more enjoyable stay for all future guests. Your satisfaction is important to us, and we hope to welcome you back for a better experience. Sincerely, Hotel Mana... read more
There is no ice machine on the premises, the room smelled funky and the floor was not swept upon arrival. The appliances pictured in the listing are misleading, they work but the fridge was covered in rust and the microwave plate constantly shifted when in use. The bed frames lifted off the ground when you sat down and other guests were not curteous with noise level starting at overall it looks poorly managed and not kept up.
Business response:
Dear Guest, Thank you for your feedback. We regret that the condition of the room and appliances did not meet your expectations, and we also understand that you were disrupted by the noise. Your comments highlight important areas for improvement, and we appreciate you bringing them to our attention. Our fully equipped kitchens feature full-size refrigerators that include ice trays for your convenience. Consequently, we do not provide ice machines on our property. Your detailed feedback is valuable as it helps us focus on imp... read more
Frequently asked questions about Extended Stay America Select Suites - Kalamazoo - West
How is Extended Stay America Select Suites - Kalamazoo - West rated?
Extended Stay America Select Suites - Kalamazoo - West has a 3.1 star rating with 787 reviews.
When is Extended Stay America Select Suites - Kalamazoo - West open?
Extended Stay America Select Suites - Kalamazoo - West is open now. It will close tomorrow at 12:00 a.m.