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Extended Stay America Select Suites - Lake Worth
- Hotels
- Lake Worth, FL
About this business
Location details
2171 10th Ave, Lake Worth, FL, 33461, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Neglected and roaches in room
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of the outside insects mentioned. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave you... read more
ROACHES EVERYWHERE, AND SMOKE SMELL ON THE INSIDE PREMISES… BE AWARE OF STAYING IN HERE…
Business response:
Dear Guest, Thank you for sharing your feedback. We take cleanliness and guest comfort very seriously, and we want to assure you that we maintain strict pest control measures throughout the property. We understand your concern and regret the distress this situation caused. Your comments help us reinforce our standards and ensure that all guests have a comfortable experience. We hope to welcome you back for a stay that reflects our commitment to cleanliness and care. Sincerely, Hotel Management
Plywood covering front desk
Business response:
Dear Walter, Thank you for your feedback. We apologize that the appearance of the front desk did not meet your standards during your visit. We understand it may have felt unwelcoming, and we appreciate your patience as we work to enhance the guest experience. We hope to welcome you back again and provide a more polished and comfortable environment. Sincerely, Hotel Management
Roaches walking on the ceiling
Business response:
Dear Braxton, Thank you for sharing your experience. Feedback like yours is taken seriously, as it helps ensure that every guest enjoys a stay that is both comfortable and reassuring. The concern you noted is not reflective of the standards maintained, and immediate steps are being taken to strengthen preventive measures. Your comments are greatly appreciated, and they serve as a reminder of the importance of ongoing attention to detail. We value your input and will use it to enhance the overall guest experience moving forwa... read more
The property are filled with homeless people and limited parking area. The customers service girl was rude, didnt feel like to ask them for anything. A simple extra towel/rag you couldn't get unless you exchanged the 2 that they gave you in the room. And they charged you for dirty towels/rags if you want to exchanged them for a clean one. Would never recommend or stay here again.
Business response:
Dear Tajohna, Thank you for sharing your feedback. We regret that your stay did not meet your expectations and understand your concerns regarding room amenities and service interactions. We aim to create a home-like environment for our extended-stay guests while keeping rates affordable. Fresh towels and linens are available at the front desk for a small fee, and additional housekeeping can be requested. Also, we maintain security measures to provide a safe and well-kept environment, and your comments will be shared with our... read more
It was chosen because it was close to where I needed to be and was pet friendly. The young lady who checked me in was courteous and friendly. Besides that, I won’t stay there again because of the lack of cleanliness. The inside and outside was very dirty.
The room itself looked nice when I walked in. But it was infested with roaches. I’m from Florida, so a roach here and there is no problem. But I saw them everywhere. At night I’d watch them crawling over the walls. And daylight didn’t seem to scare them off either. Gross.
The facts roaches where crawling on the ceiling
Is very dangerous in the night. The room smells very bad, bathroom are very roof dirty and I am uncomfortable a lot.
Frequently asked questions about Extended Stay America Select Suites - Lake Worth
How is Extended Stay America Select Suites - Lake Worth rated?
Extended Stay America Select Suites - Lake Worth has a 2.7 star rating with 1,565 reviews.
When is Extended Stay America Select Suites - Lake Worth open?
Extended Stay America Select Suites - Lake Worth is open now. It will close tomorrow at 12:00 a.m.