Extended Stay America Select Suites - Lake Worth

Business response:

Dear Guest, Thank you for sharing your feedback with us. We sincerely regret the unease you experienced, as ensuring your safety and comfort is of utmost importance. We take matters related to the surroundings very seriously and strive to maintain a secure environment for all our guests. Concerning the issue you encountered in your room, please be assured that we uphold rigorous standards for cleanliness and pest control. Your observations are valuable, and we will share them with our team to enhance future stays. We appreci... read more

Business response:

Dear Guest, Thank you for sharing your recent experience. We sincerely regret that the service you received did not reflect the respectful and professional atmosphere we are dedicated to upholding. We recognize the importance of feeling valued and treated courteously, and we are sorry this was not your experience. Your feedback has been shared with our team for internal review. We appreciate your input and hope for the opportunity to regain your trust during a future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts. We’re sorry that your experience at Extended Stay America fell short of what you hoped. We aim to provide a dependable and comfortable stay for all our guests, and we regret missing the mark this time. Your feedback is genuinely valued, and we’ll use it to continue improving. We hope to have another chance to welcome you and provide a better stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We apologize for the delay you encountered at check-in and understand the frustration this caused. Our goal is to provide a smooth and efficient arrival process for all guests, and we regret that we fell short in this instance. We appreciate your feedback, as it helps us identify areas for improvement. We hope you will give us another opportunity to provide a more seamless experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are truly sorry to hear that your experience did not meet expectations. Providing a comfortable and enjoyable stay for all our guests is our priority, and we regret that we fell short during your visit. Your comments are valuable, and we will carefully review them with our team to make necessary improvements. We hope you’ll give us another opportunity to provide a better experience in the future. Sincerely, Hotel Management