Extended Stay America Select Suites - Lakeland

Business response:

Dear amanda, Thank you for taking the time to share your feedback. We are thrilled to hear that you had an awesome experience during your stay at Extended Stay America. Providing a comfortable, welcoming, and enjoyable environment for our guests is our top priority, and it is wonderful to know that your visit reflected this. Your kind words encourage our team to continue delivering exceptional service and maintaining high standards throughout our property. We truly appreciate your feedback and look forward to the opportunity... read more

Business response:

Dear Kenneth, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Ruby, Thank you for sharing your experience at Extended Stay America! We are thrilled to hear that our front desk team provided kind service and that Larry was professional and helpful during your stay. It’s great to know that our location’s proximity to the mall, dining options, and I-4 made your visit more convenient. We appreciate your feedback and look forward to welcoming you back for another pleasant stay in the future! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to provide feedback about your stay. We're glad to hear that overall, everything was pleasant and you found our hotel suitable for long-term stays. However, we apologize for the microwave in the room, which disappointed you. We take pride in maintaining our facilities to provide a comfortable stay for all our guests. Thank you for helping us improve. We look forward to welcoming you back for a seamless experience. Sincerely, Hotel Management