Extended Stay America Select Suites - Lakeland

Business response:

Dear Guest, Thank you for sharing your feedback with us. We truly appreciate your kind words and hope that your stay was enjoyable from start to finish. Our team is continuously working to provide a comfortable, safe, and welcoming environment, and we value your input as part of that effort. We hope to have the opportunity to serve you again at Extended Stay America and provide a smoother and more enjoyable experience on your next visit. Sincerely Hotel Management 

Business response:

Dear Guest, thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you found our staff great and our facilities pleasant. Our team works hard every day to create a welcoming and comfortable environment, and your appreciation truly means a lot to us. Knowing that both our service and amenities met your expectations encourages us to continue improving and offering an even better experience. We’re grateful you chose to stay at Extended Stay America and hope that we can continue to be your p... read more

Business response:

Dear Guest, Thank you for sharing your honest feedback. We’re glad to know that your stay met your needs during an emergency situation, but we sincerely apologize for the cleanliness and maintenance issues you encountered. Your comments regarding the elevator, and parking area have been shared with our maintenance and housekeeping teams for attention. We truly appreciate your understanding and patience as we work to enhance our guest experience. Your input is valuable to us, and we hope to provide you with a much-improved st... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re absolutely delighted to know that you had an excellent stay with us. Your kind words are truly appreciated and will be shared with our entire team as a great source of encouragement. Providing a comfortable and enjoyable experience for every guest is always our top priority, and it’s rewarding to know we met your expectations. We’re grateful for your support and hope to continue being your preferred choice for future visits. We look forward to welcoming ... read more

Business response:

Dear amanda, Thank you for taking the time to share your feedback. We are thrilled to hear that you had an awesome experience during your stay at Extended Stay America. Providing a comfortable, welcoming, and enjoyable environment for our guests is our top priority, and it is wonderful to know that your visit reflected this. Your kind words encourage our team to continue delivering exceptional service and maintaining high standards throughout our property. We truly appreciate your feedback and look forward to the opportunity... read more