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Extended Stay America Select Suites - Lakeland
- Hotels
- Lakeland, FL
About this business
Location details
4000 N Florida Ave, Lakeland, FL, 33805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very basic stay hotel room! The was simply a plane jane space mostly just to sleep at night. There was no wow factor to it, bed wasn't very comfortable, the tv DID NOT work and it didn't offer anything to make you want to stay in the building. It was about 12 minutes away from the SEU school we needed to attend for several days.
Business response:
Dear Maritza, Thank you for your feedback about your recent stay with us. We are disappointed about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. On the other hand, it is nice to know our location is perfect for your needs regarding visiting the SEU school and making a satisfactory stay. Please return, and we will provide you with the hospitality you should have experienced during this visit. Sincerely,Hot... read more
We were a late arrival and they had no key cards available. A staff member had to let us in our room. Front desk staff wasn’t very friendly
Business response:
Dear Allen,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the key card issue and for any lack of warmth from the front desk team. A seamless check-in experience is essential, and your concerns have been noted to ensure better service in the future. We appreciate your patience and hope for the opportunity to provide a more welcoming stay next time.Sincerely,Hotel Management
Door card didn’t work but staff woman saw me walking back to check-in and knew I had just checked in. She kindly walked me back to the room and let me in saving me a walk to the front desk.
Frequently asked questions about Extended Stay America Select Suites - Lakeland
How is Extended Stay America Select Suites - Lakeland rated?
Extended Stay America Select Suites - Lakeland has a 3.1 star rating with 1,591 reviews.
When is Extended Stay America Select Suites - Lakeland open?
Extended Stay America Select Suites - Lakeland is open now. It will close tomorrow at 12:00 a.m.