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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tiene cucarachas y quiero mi dinero de regreso por favor
Business response:
Dear Guest, Thank you for your feedback. We take your concerns very seriously and fully understand the discomfort this situation caused. Our property adheres to stringent cleaning and pest prevention protocols, and we will ensure that this issue is thoroughly reviewed by our maintenance and housekeeping teams. We sincerely regret that your experience did not align with our established standards, and we hope you will consider allowing us another opportunity in the future to deliver the level of comfort you rightfully expect. ... read more
Llegamos pasada la media noche, la recepcion estaba cerrada y no habia nadie para atender, tardaron casi una hora en salir.. Habiamos llegado cansados y se nos hizo eterno el tiempo esperando. En la habitacion no habia toallas, bajamos a pedir a las 8am aproximadamente y nos dijeron que no habia servicio, hasta las 10 am nos podian atender. Quien nos atendio tenia una mala actitud. Ademas la habitacion olia mucho a humedad, y vimos algunas cucarachas dentro del baño. En resumen, NO lo recomiendo.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are very sorry to hear how frustrating and exhausting your visit was, as timely assistance and a well-prepared room are essential to a positive stay. We regret the delays you experienced at check-in and the limited availability of amenities, and we sincerely apologize for the inconvenience this caused. We are also sorry that the condition of the room did not meet expectations. Your comments have been shared with the team to help reinforce our standa... read more
Instalaciones muy descuidadas, camas horribles, habia basura y cucarachas en la habitacion. EL personal dio mal servicio y despues de las 11pm no hay nadie en el hotel que pueda ayudarte con alguna necesidad. Horrible todo, el dinero pagado fue tirado a la basura por su mal establecimiento
Business response:
Dear Guest, Thank you for sharing your feedback. It is concerning to read about the issues you experienced during your stay, as they do not reflect the standards we strive to uphold. A comfortable environment and attentive service are fundamental to the experience we aim to provide, and it is clear from your comments that we fell short in multiple areas. Your observations will be carefully reviewed to identify where we need to focus and to reinforce our operational procedures. We value your input, as it helps guide our effor... read more
El cuarto infestado de cucarachas, el bote de basura lleno de m basura de huespedes anteriores, ligas para el cabello llenas de pelo en el baño, No había shampoo ni jabones para bañarse y recepción todo el tiempo cerrado, no vayan corran de ese hotel, no piensen como yo solo es para dormir!! Asqueroso, es poco decir
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations, and we take your feedback seriously. Cleanliness and attentive service are central to the experience we aim to provide, and it is clear from your comments that we fell short in these areas. Your observations will be reviewed carefully to ensure our standards are reinforced, and any gaps are addressed. We appreciate you bringing these matters to our attention, as it helps us improve future visits. We hope you might... read more
No tenían habitación disponible
Business response:
Dear Guest, We are sorry for the disappointment you experienced upon arrival and understand how frustrating it is to find that accommodations were unavailable when you were expecting to stay with us. Please accept our sincere apologies for the inconvenience this caused and for any disruption to your plans. Situations like this are certainly not the impression we aim to leave, and your feedback highlights the importance of clearer communication and oversight of availability. We regret that we were unable to accommodate you on... read more
The shower wasnt working
Business response:
Dear Guest, We regret the maintenance issues you encountered with the shower during your stay and apologize for the inconvenience this caused. Every room should be thoroughly inspected to ensure all fixtures are in proper working order, and we apologize that this was not the case. Please be assured that your feedback has been shared with our maintenance team so these issues can be promptly addressed. We hope you will consider giving us another opportunity to provide a visit that feels more comfortable and reliable. Sincerely... read more
The entrance smells like chemicals trying to cover up a bad smell. The parking lot was filled with cigarette buds. The front desk clerk Vanessa gives off a bad vibe, no smile, no welcome, had her ear phones on. The room was disgusting, microwave looked like mold or rust was in it, the fridges are seriously outdated. Switched room and same thing. Terrible smell like mold or something wet, elevator floor and entrance floor looks like it hasn't been cleaned in a while, Terrible Thanksgiving experience. Will never stay here agai... read more
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. We sincerely regret that your experience did not reflect the standards we strive to uphold. Your observations regarding the condition of the surroundings, the atmosphere at the front desk, and the state of the accommodations are extremely important to us, and they will be shared with the appropriate teams for urgent follow-up. We understand how disappointing this visit must have been and appreciate you sharing such detailed feedback. Your comments will help ... read more
The room smell bad as soon as you would go in. The lady in the front desk was rude. We asked for another towel for my son because it was three of us and only two towels in the room and staff said they didn’t have extra towels.
Business response:
Dear Guest, Thank you for taking the time to review our hotel. Our team strives to provide excellent customer service along with comfortable accommodations to all our guests. However, we were disappointed to read about the issues you experienced, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. We hope you will give us another ... read more
The hotel has a horrible smell, it's infested with cockroaches, and the beds are in terrible condition. It's the worst place to stay.
Business response:
Dear Guest, We are very sorry to hear how uncomfortable your visit was, and we understand how disappointing it must have been to encounter issues with the room and the overall environment. We take your feedback seriously and have shared it with our leadership team so they can review the matters promptly and ensure greater care moving forward. Your feedback helps us focus attention where it is needed most, and we hope you will consider giving us another opportunity to provide a stay that feels more comfortable and well-mainta... read more
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.