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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place is ok. New hostess needed. Website showed only 2 single double beds available. Hostess gave me 1 single bed. Checked in late. Lobby was closed & no one there to greet you. Took the hostess 30 minutes to show up & 15 minutes to check in. On personal side note, hostess was very very rude, also has track marks on both arms. Please wear long sleeves.
Business response:
Dear Guest,Thank you for taking the time to share your experience. We are glad to know certain aspects of your stay met your needs, though we deeply regret the challenges you encountered upon arrival. Delays and interactions that leave a negative impression are never what we intend for our guests. Please know your concerns have been noted and will be addressed appropriately. We hope to provide you with a more seamless and respectful visit in the future.Sincerely,Hotel Management
No hay personal Tienen
Business response:
Dear Guest,Please accept our apologies for not meeting your expectations. We understand your concern about the lack of staff presence and how that can affect your stay. Your feedback is important to us and has been shared with the team so we can work on improving. We want the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
No one at the lobby ever The lobbby was closed and no one was there for check in . I called and no answer
Business response:
Dear Francisco,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced during check-in and the lack of assistance at the lobby. This is not the standard we strive to uphold, and we understand how frustrating this must have been. Your feedback has been shared with our team to ensure this issue is promptly addressed. We appreciate you bringing this to our attention and hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
My room had roaches everywhere
Business response:
Dear Guest, We sincerely apologize for the unacceptable experience you encountered during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we did not meet those standards. Your concerns have been shared with the appropriate team to ensure immediate attention and improvement. We appreciate your feedback and hope you might consider giving us another opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
Horrible Este hotel me engaño ya que no se me dió el desayuno que ofreció al momento de hacer mi reserva, había cucarachas, olía a húmeda d y tampoco había suficiente papel higiénico ni tampoco shampoo y acondicionador.
Business response:
Dear Jorge, We sincerely regret that your experience did not meet expectations. It is disappointing to hear about the issues you encountered, and we apologize for any miscommunication regarding breakfast. Cleanliness and guest comfort are top priorities, and your feedback will be addressed with the team to make necessary improvements. We truly appreciate your comments and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Not a recommended stay. We had a room with dust on the walls and the Refrigerator door had rust stains. There were small cockroaches that would come out at night. The bathroom floor was coming undone, the toilet would clog. The bathtub didn't hold the water. The walls were so thin the noise was very noticeable, from the hall and the parking lot. The bed was not comfortable.
Business response:
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Cleanliness, comfort, and a well-maintained environment are our top priorities, and we regret that your experience did not reflect these standards. We understand how frustrating it must have been to deal with maintenance concerns and noise disturbances. Please know that we are actively addressing these matters to improve our facilities and guest experience. Your feedback is invaluable in helping us make necessary improvements. We truly appreci... read more
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.