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Extended Stay America Select Suites - Laredo
- Hotels
- Laredo, TX
About this business
Location details
1103 Bob Bullock Loop, Laredo, TX, 78043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We truly appreciate your feedback and are pleased to know parts of your visit met expectations. At the same time, we regret that your experience did not leave a stronger impression overall. Your comments are valuable in helping us enhance the quality of future stays. We hope to welcome you back soon and provide a visit that better reflects the standards we aim to deliver. Sincerely, Hotel Management
Dirty sheets
Business response:
Dear Guest, Thank you for sharing your concerns. We regret that the linens did not meet your expectations during your stay. Please know that fresh linens are available and can be exchanged at the front desk upon request to ensure your comfort. Your feedback is important and has been shared with the team to help improve our service. We hope to have the opportunity to provide a more satisfactory experience in the future. Sincerely, Hotel Management
Do not book there Had to find another hotel since no one was at the front desk to check me in. Called service numbers listed, no answer. Routed my call to customer service and said to call back in the morning
Business response:
Dear Guest, We are very sorry to hear about the difficulty you experienced during check-in and the lack of timely support. We understand how frustrating and inconvenient this must have been, especially after a long day of travel. While unexpected challenges can occur, your experience does not reflect the level of service we aim to provide. We appreciate your feedback and are using it to guide future improvements. We hope you will consider giving us another opportunity to make things right. Sincerely, Hotel Management
I wasn't even able to check in, i got at the front desk exactly at 09:58 and no one was there, i waited until 10:45 before leaving and stayed somewhere else
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely regret the inconvenience you experienced upon arrival and understand how frustrating it must have been to wait without assistance. This is certainly not the level of service we aim to provide. Your feedback is important, and we are reviewing this matter carefully to ensure it does not happen again. We hope you will consider staying with us in the future so we can offer a more seamless and welcoming experience. Sincerely, Hotel Management
Did not stayed
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear that your plans changed and you were unable to stay with us. If there was anything that led to this decision or if we can assist you with a future visit, please don’t hesitate to let us know. We welcome the opportunity to provide you with a more positive experience should your travels bring you our way again. Sincerely, Hotel Management
Saw some roaches in my room even in my bed
Business response:
Dear Guest, We are sorry about the issue you encountered in your room during your stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. Your feedback and patience are much appreciated. We hope to have the opportunity to make your next stay with us exceptional in every respect. Take care! Sincerely, Hotel Management
Llegué con mi hijo a las 9:58 PM y no había nadie, llamamos y nos dijo la recepcionista que llegaba hasta las 10:30 pm, bueno, esperamos, llegó puntual, nos dieron acceso y sorpresa, la habitación llena de cucarachas. Qué asco. No regreso por nada del mundo.
Business response:
Dear Guest, Please accept our sincere apologies for what you and your son dealt with upon arrival. We strive to offer wonderful hospitality with clean accommodations to all our guests; however, we truly regret that this was not your experience. Your feedback is important to us, and we will ensure it is not repeated. We are grateful for your patience and hope you will consider giving us a second chance to provide you and your loved ones with a better stay next time. Sincerely, Hotel Management
El hotel es muy básico, las habitaciones están muy descuidadas, las recepcionistas muy amables pero no están 24/7 si llegas después de cierta hora ya no hay quien te reciba.
Business response:
Dear Guest,Thank you for your feedback. We're pleased to know you found our team welcoming, and we truly regret that the overall condition of the accommodation did not meet your expectations. We also understand the frustration of not having someone available at all times and apologize for any inconvenience this caused. Your comments are valuable to us, and we hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Laredo
How is Extended Stay America Select Suites - Laredo rated?
Extended Stay America Select Suites - Laredo has a 2.8 star rating with 830 reviews.
When is Extended Stay America Select Suites - Laredo open?
Extended Stay America Select Suites - Laredo is open now. It will close tomorrow at 12:00 a.m.