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Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
N/A
Business response:
Dear Guest, Thank you for sharing your feedback. We would appreciate it if you could provide more specific details about your experience so we can better understand the situation and take appropriate action. At Extended Stay America, we are committed to providing excellent service and guest satisfaction, and we sincerely regret that your stay did not meet expectations. Your input is valuable to us, and we hope to have the opportunity to serve you again in a future visit. Sincerely, Hotel Management
This property needs complete refurbishing. It is not like I remember Extended Stay properties to be. The bed was comfortable enough but was a metal bed frame, maybe fold-up? The bathroom faucets are grimy and stained. No breakfast. Time-consuming internet access.
Business response:
Dear Guest, We regret that your recent stay did not meet the standards you’ve come to expect. We appreciate your comments regarding the condition of the furnishings, cleanliness of the bathroom fixtures, and the challenges with internet access. While our hotel is designed for extended stays, we understand how important comfort and maintenance are for all guests. We’re actively reviewing areas needing refurbishing and are working toward improvements. Your insights help guide our efforts to enhance the guest experience. We val... read more
On the property their was other residents that were smoking blues and when u would go down the hallway to the elevator you can smell it and it made me very sick
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced due to smoking on the property. We understand how important a clean and fresh environment is for our guests, and we are taking immediate steps to address this issue and ensure that our policies are followed to prevent smoking in areas where it can affect others. Your comments help us improve, and we are committed to providing a more pleasant and comfortable experience for all guests. We hope to welcome you back in the future for a better stay. Sincerely, H... read more
Yes
It was nice and clean
Business response:
Dear Guest, Thank you for your feedback regarding your recent stay with us at Extended Stay America. We are delighted to hear that you found the hotel nice and clean, as maintaining a welcoming and comfortable environment is very important to us. Your positive comments encourage our team to continue delivering the best service and care to all our guests. We truly value your support and are committed to making every stay a great one. We look forward to welcoming you back.Sincerely,Hotel Management
Great spot will be back.
The staff was helpful and was a good experience
Business response:
Dear Jorge, Thank you for your kind feedback! We are thrilled to hear that our staff was helpful and that you had a positive experience during your stay. We always strive to provide excellent service and a comfortable environment for our guests. Your comments motivate us to keep up the good work. We truly appreciate you choosing Extended Stay America, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 4.2 star rating with 349 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is open now. It will close at 6:00 p.m.