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Extended Stay America Select Suites - Las Cruces

4.2
  • Hotels

About this business

HospitalityHotels

Location details

88001, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.2324 reviews
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Anonymous's profile image
Anonymous 
4 years ago

The staff Joseph was especially rude. 

Business response:

Thank you for your review. We can't tell you how disappointed we are to see that you did not have an exceptional experience with us due to the customer service. This is one of our top-priorities and we are so disappointed to see that this did not come across. We are constantly searching for ways to improve and we will use your feedback to help increase the level of customer service that we are providing. We apologize again that this impacted your stay and hope that your future travels are wonderful ones. 

Stephanie's profile image
Stephanie 
4 years ago

Business response:

Thank you for your wonderful rating, Stephanie! We are so pleased to see that you enjoyed your time! Please come back to see us the next time your travels bring you this way! 

David's profile image
4 years ago

Business response:

We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay, David! We look forward to welcoming you back the next time your travels bring you to the area! 

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Anonymous 
4 years ago

The first room had not been cleaned. The second room was better but I still noticed dirt in the corners of the room that was kind of gross. 

Business response:

On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more

Selena's profile image
Selena 
4 years ago

Business response:

We are happy to see that our accommodations met your needs. We hope to see you again the next time you are in the area. 

Diana's profile image
4 years ago

Business response:

Thank you for this wonderful rating, Diana! Thank you so much for choosing WoodSpring Suites and we hope you come back to see us again soon! 

Carolyn's profile image
Carolyn 
4 years ago

Business response:

Thank you for the positive feedback! We do our best to make our guests stay as comfortable as possible! We hope to see you again! 

Anonymous's profile image
Anonymous 
4 years ago

Very great place to stay if your visiting, or relocating. 

Business response:

We are thrilled to hear you enjoyed your stay at WoodSpring Suites Hotel and that we exceeded your expectations! We love to hear from satisfied guests. Thank you for sharing such kind words about our hotel and staff. We appreciate you! 

Susann's profile image
Susann 
5 years ago

This was a nice place for a multiple-night stay. It was very reasonably priced, was clean and had a place for me to prepare my own meals, which saves time and money. It was a little stark, with no lamps in the room, and limited supplies. A few kitchen amenities, such as dish soap and a dish washing brush or cloth, maybe a few basic tools and utensils. I may have missed it in the fine print, but it would be good to advertise that you need to bring EVERYTHING yourself. 

Business response:

Thank you for your comments,Susann. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of interest. We would welcome you back n... read more

Frequently asked questions about Extended Stay America Select Suites - Las Cruces

How is Extended Stay America Select Suites - Las Cruces rated?

Extended Stay America Select Suites - Las Cruces has a 4.2 star rating with 324 reviews. 

When is Extended Stay America Select Suites - Las Cruces open?

Extended Stay America Select Suites - Las Cruces is closed now. It will open at 9:00 a.m.