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Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They try to be good Service was excellent, they responded to my concerns immediately but could not take care of them at that time. The window blind was broken so you could see through it and the tv was broken so I could not watch weather for work the next day. Just a heads up, If you stay here check everything in room and report it so they can’t say you broke it. Other than that the room was clean and quiet
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Business response:
We are so happy to see that we left such a great impression on you! We truly appreciate you for choosing WoodSpring Suites for your traveling needs!
Business response:
We are so happy to see that you enjoyed your time with us! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
Thank you for your wonderful rating, Stephanie! We are so pleased to see that you enjoyed your time! Please come back to see us the next time your travels bring you this way!
Business response:
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay, David! We look forward to welcoming you back the next time your travels bring you to the area!
The first room had not been cleaned. The second room was better but I still noticed dirt in the corners of the room that was kind of gross.
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better exper... read more
Business response:
We are happy to see that our accommodations met your needs. We hope to see you again the next time you are in the area.
Business response:
Thank you for this wonderful rating, Diana! Thank you so much for choosing WoodSpring Suites and we hope you come back to see us again soon!
The staff Joseph was especially rude.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you did not have an exceptional experience with us due to the customer service. This is one of our top-priorities and we are so disappointed to see that this did not come across. We are constantly searching for ways to improve and we will use your feedback to help increase the level of customer service that we are providing. We apologize again that this impacted your stay and hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 3 star rating with 722 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is open now. It will close at 6:00 p.m.