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Extended Stay America Select Suites - Las Cruces

4.2
  • Hotels

About this business

HospitalityHotels

Location details

88001, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.2324 reviews
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Kirby's profile image
3 years ago

Carpet in the room was not vacuumed. There was a strong smell of something that was recently cleaned up. The scent of whatever was used to clean up was overpowering. Bathroom lacked hand towels, washcloths. I asked a washcloth and was told “they were in the dryer.” No offer to bring one to me. Bathroom was not completely cleaned. There was a used towel hanging on the bathroom door. 

Business response:

Thank you so much for your very detailed review, Kirby. As you may know, we never are happy to hear when a guest leaves dissatisfied. Our team works hard to make sure stay comfortable, peaceful, and pleasant, and we are so sorry that we fell short in these areas, and that your stay failed to meet your expectations. We always work hard to be the best at what we do, and your feedback will help us in the areas that we are falling short in. Thank you for giving us a chance and we do hope that your future travels are wonderful on... read more

Alejandra's profile image
Alejandra 
3 years ago

Alright experience Got there and it took like 15 minutes before someone came up to check me in. I had to sign a lot of paperwork it was like signing my rights away. Then I got into my room and the ac unit was not working it was extremely hot. I dropped down the temperature in hopes it will get cooler. gave it like an hour and nothing. When I went down to the lobby to ask if I could switch rooms the man said he had no more rooms available that the best he could do is just give me my money back. I said ok I got my stuff and bo... read more

Business response:

Thank you for reviewing your stay with us, Alejandra. We hate to see that you encountered these issues with the A/C and for any inconvenience that this caused. Our maintenance team works hard to ensure that these types of issues are avoided by performing routine checks to make sure that everything is running properly. We are terribly sorry to hear that this was not your experience and we apologize for any inconvenience that this caused. Thank you for allowing us to host you and we hope that your future travels are both comfo... read more

Della's profile image
3 years ago

Business response:

Thank you for rating and reviewing your stay with us, Della. We are thrilled to see that you enjoyed such a phenomenal stay with us! We hope that we have the opportunity to host you again the next time your travels bring you this way! 

Anonymous's profile image
Anonymous 
3 years ago

Cheaper stay Located by collage. Dorm-like environment. Kitchenette in the room. Security for access. Weak free wifi. 

Business response:

Thank you for your review. We are so sorry that we fell short in these areas during your time with us. We are constantly looking for ways to improve and your feedback will be used to do just that. Thank you for allowing us to host you and we wish you all the best in your future travels. 

Ronnie's profile image
Ronnie 
3 years ago

Friendly service Friendly service. Great price 

Business response:

We are so happy to see that you enjoyed your visit! We truly appreciate you taking the time to rate us! Please come back to see us soon! 

Anonymous's profile image
Anonymous 
3 years ago

I liked the security measures set in place and i liked the location. But I had to buy scentsy for my room because the dloor smelled like urine, im guessing from previous guests who had pets. By the end of my stay it was very strong. 

Business response:

We appreciate the thoughtful feedback and we'll use it to help us improve. Thank you for the review and we're glad you enjoyed an all-around great stay! 

Anonymous's profile image
Anonymous 
3 years ago

They try to be good Service was excellent, they responded to my concerns immediately but could not take care of them at that time. The window blind was broken so you could see through it and the tv was broken so I could not watch weather for work the next day. Just a heads up, If you stay here check everything in room and report it so they can’t say you broke it. Other than that the room was clean and quiet 

Business response:

Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve. 

Anonymous's profile image
Anonymous 
3 years ago

Business response:

We are so happy to see that we left such a great impression on you! We truly appreciate you for choosing WoodSpring Suites for your traveling needs! 

Anonymous's profile image
Anonymous 
3 years ago

Business response:

We are so happy to see that you enjoyed your time with us! We truly appreciate you taking the time to rate us! Please come back to see us soon! 

Frequently asked questions about Extended Stay America Select Suites - Las Cruces

How is Extended Stay America Select Suites - Las Cruces rated?

Extended Stay America Select Suites - Las Cruces has a 4.2 star rating with 324 reviews. 

When is Extended Stay America Select Suites - Las Cruces open?

Extended Stay America Select Suites - Las Cruces is closed now. It will open at 9:00 a.m.