This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Las Cruces
- Hotels
About this business
Location details
88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thank you for being our guest and letting us provide you with an overall comfortable stay. We hope that our hotel was able to meet your needs during your stay.
Business response:
Wow! Thank you so much for the great rating! We hope to see you again soon the next time your travels bring you this way!
Business response:
Thank you for taking the time to rate your stay, Raymond. We are thrilled to see that you enjoyed such a great stay! We can't wait to see you again the next time your travels bring you this way!
Nice location and good price. It was not overly clean, there was no good ventilation and they asked me to pay for toilet paper, which was a bit odd.
Business response:
Thank you for taking the time to review your stay with us, Dimitar. We sincerely apologize for the issues that you had during your visit. We will make sure that we communicate your concerns with our front desk and housekeeping team so that we can avoid these issues from reoccurring. We are terribly sorry for the inconvenience that this caused and wish you all the best in your future travels.
Comfortable home away from home 🏡 Our stay was very comfortable staff friendly the room was spaciouse.I would like to recommend that the rooms where pets carpets be shampooed and the air filter on ac be kleaned thoraly just to keep the small of pets replenished the only reason I would request such a mesure is I do own cats I've had 5 at one time and no one even knew I even owned one my room smelt like dog and I couldn't figure out where the smell was coming from but I did and thats why I say the carpeting be shampooed regul... read more
Business response:
We appreciate you taking the time to review your stay, Robin. We are so happy that you enjoyed your overall stay with us! We also appreciate your constructive feedback regarding the unpleasant odors and will communicate this to our management and housekeeping team. We do hope to see you again soon the next time your travels bring you this way!
Business response:
Thank you for the amazing rating, Faith! We are thrilled to learn that you enjoyed such a great stay! We hope to see you again soon the next time your travels bring you this way!
Carpet in the room was not vacuumed. There was a strong smell of something that was recently cleaned up. The scent of whatever was used to clean up was overpowering. Bathroom lacked hand towels, washcloths. I asked a washcloth and was told “they were in the dryer.” No offer to bring one to me. Bathroom was not completely cleaned. There was a used towel hanging on the bathroom door.
Business response:
Thank you so much for your very detailed review, Kirby. As you may know, we never are happy to hear when a guest leaves dissatisfied. Our team works hard to make sure stay comfortable, peaceful, and pleasant, and we are so sorry that we fell short in these areas, and that your stay failed to meet your expectations. We always work hard to be the best at what we do, and your feedback will help us in the areas that we are falling short in. Thank you for giving us a chance and we do hope that your future travels are wonderful on... read more
Alright experience Got there and it took like 15 minutes before someone came up to check me in. I had to sign a lot of paperwork it was like signing my rights away. Then I got into my room and the ac unit was not working it was extremely hot. I dropped down the temperature in hopes it will get cooler. gave it like an hour and nothing. When I went down to the lobby to ask if I could switch rooms the man said he had no more rooms available that the best he could do is just give me my money back. I said ok I got my stuff and bo... read more
Business response:
Thank you for reviewing your stay with us, Alejandra. We hate to see that you encountered these issues with the A/C and for any inconvenience that this caused. Our maintenance team works hard to ensure that these types of issues are avoided by performing routine checks to make sure that everything is running properly. We are terribly sorry to hear that this was not your experience and we apologize for any inconvenience that this caused. Thank you for allowing us to host you and we hope that your future travels are both comfo... read more
Frequently asked questions about Extended Stay America Select Suites - Las Cruces
How is Extended Stay America Select Suites - Las Cruces rated?
Extended Stay America Select Suites - Las Cruces has a 4.2 star rating with 320 reviews.
When is Extended Stay America Select Suites - Las Cruces open?
Extended Stay America Select Suites - Las Cruces is open now. It will close at 6:00 p.m.