Extended Stay America Select Suites - Louisville - Airport

Business response:

Dear Anette, Thank you for sharing your feedback with us. We are pleased to hear that you found the room spacious and enjoyed the comforts of the bed, even with the surrounding noise. At the same time, we sincerely apologize for the inconveniences you encountered in your suite and the lack of amenities. We also regret that the overall environment did not feel as welcoming as it should. Your comments have been shared with our maintenance and front desk teams to ensure that room amenities are functioning properly and that gues... read more

Business response:

Dear Anitia, We love knowing how much you enjoyed your clean and spacious suite! Our team works diligently to ensure our property stays fresh and clean for our guests, so they will be happy to hear your comments. Thank you again for posting your review. We are excited to have you back at Extended Stay America on your next visit to the area. Sincerely, Hotel Management 

Business response:

Dear Kisha, Thank you for staying with us and for your perfect rating. While we're glad your time with us was positive overall, and we apologize for the inconvenience of not having a TV remote available during your stay, as we understand how even small details can impact comfort. Your comment has been noted, so we can be more attentive to these items moving forward. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Anitia, It is a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Anitia, We are delighted you chose to stay with us at Extended Stay America. We appreciate each of your wonderful comments and are happy to read that you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely, Hotel Management