Extended Stay America Select Suites - Louisville - Airport

Business response:

Dear Clark, Thank you for sharing your experience; we love that you could join us. We know how small details impact our hotel's overall impression significantly. Therefore, we apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. We look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Glenn, Thank you for reviewing your stay. It is nice to learn you enjoyed the many aspects of your visit and that you found our hotel valuable. However, we apologize for the issues that kept it from being perfect. Thank you for the specific feedback about your room; we appreciate knowing what our guests enjoy and what they would change. It was our pleasure hosting you, and we hope to do so again on your next visit to the city. Sincerely, Hotel Management 

Business response:

Dear Alvarado, Thank you for your feedback. We're pleased to hear that you appreciated the quick and convenient service during your stay. Regarding breakfast, we understand its importance, and we'll take it into consideration for future enhancements to provide a more comprehensive experience. We hope the overall stay met your expectations, and we look forward to welcoming you back for another convenient and enjoyable experience. Sincerely, Hotel Management 

Business response:

Dear Irene, Thank you for being our guest. We appreciate your comments about how much you enjoyed your overall stay; however, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We value your feedback as we continually strive to improve our guest experience. We hope to have the opportunity to make sure your next stay is outstanding in every respect. Sincerely, Hote... read more