Extended Stay America Select Suites - Louisville - Airport

Business response:

Dear Diego Martin, We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Erica, Thank you for sharing your thoughts! We're pleased to hear that you enjoyed the location during your visit. However, we understand the inconvenience caused by the elevators being out of service. Your feedback is important, and we will work to address this issue to enhance the overall guest experience. We hope to welcome you back for a more enjoyable stay! Sincerely, Hotel Management 

Business response:

Dear Crews, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit Louisville. Sincerely, Hotel Management 

Business response:

Dear Judy, Thanks for choosing Extended Stay America! We're glad our convenient location helped you unwind after a long Derby day and that getting to the convention was a breeze. Your comfort and satisfaction are our priorities, and we hope to welcome you back soon! Sincerely, Hotel Management