Extended Stay America Select Suites - Louisville - Airport

Business response:

Dear Tyra, We're delighted to hear you enjoyed our prime location and experienced excellent customer service from our friendly general manager at Extended Stay America! Your satisfaction is our priority. We appreciate your feedback regarding the washers and will address it promptly to enhance your future stays. Looking forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Clark, Thank you for sharing your experience; we love that you could join us. We know how small details impact our hotel's overall impression significantly. Therefore, we apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. We look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Glenn, Thank you for reviewing your stay. It is nice to learn you enjoyed the many aspects of your visit and that you found our hotel valuable. However, we apologize for the issues that kept it from being perfect. Thank you for the specific feedback about your room; we appreciate knowing what our guests enjoy and what they would change. It was our pleasure hosting you, and we hope to do so again on your next visit to the city. Sincerely, Hotel Management 

Business response:

Dear Alvarado, Thank you for your feedback. We're pleased to hear that you appreciated the quick and convenient service during your stay. Regarding breakfast, we understand its importance, and we'll take it into consideration for future enhancements to provide a more comprehensive experience. We hope the overall stay met your expectations, and we look forward to welcoming you back for another convenient and enjoyable experience. Sincerely, Hotel Management