Extended Stay America Select Suites - Louisville - Airport

Business response:

Dear Crews, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit Louisville. Sincerely, Hotel Management 

Business response:

Dear Judy, Thanks for choosing Extended Stay America! We're glad our convenient location helped you unwind after a long Derby day and that getting to the convention was a breeze. Your comfort and satisfaction are our priorities, and we hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

Dear Leigh, Thank you for your candid review. We apologize for not meeting your expectations with our complimentary grsb-snd-go breakfast. We understand the importance of providing meal options to our guests. We will enhance our future offerings to meet guest's satisfaction. Thank you for bringing this to our attention, and we hope to give you a more satisfying breakfast experience during your next visit. Sincerely, Hotel Management