Extended Stay America Select Suites - Louisville - Airport

Business response:

Dear jamae, We sincerely apologize for the situation you described. We strive to provide a comfortable and fresh environment for our guests to enjoy; therefore, we genuinely regret not meeting these expectations during your stay. We have shared your feedback with our associates to address the issue immediately and uphold our high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management 

Business response:

Dear Brianna, Thank you for reviewing your recent experience at our hotel. We sincerely apologize for failing to meet your expectations, and we are sorry for the inconvenience caused by moving you to another room. We never intend to disappoint our guests, and we are looking into the issues you outlined. Further, please reach out to us directly if you have any doubts regarding your charges. We would love to assist you in any way we can. We hope you will consider revisiting us in the future so we can have the opportunity to re... read more

Business response:

Dear Jim, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. In response to your review, we have instructed our housekeeping team to recheck the rooms and ensure before allocating them to the guests. We do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this adequately. We hope to provide you with a flawless visit th... read more

Business response:

Dear Andrew, Thank you for sharing your review of your experience during your recent visit. We sincerely apologize for disappointing you in so many aspects. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. What we want is for our guests to have the most memorable experience. So we apologize for the disappointment of your stay with us. Your feedback is essential, and we will share these concerns, so we can be more poised to meet the satisfaction of our guests.... read more

Business response:

Dear Emmylou, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Dear Miranda, Thank you for sharing your experience. We apologize for the inconvenience you had during your arrival. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management