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Extended Stay America Select Suites - Louisville - Airport
- Hotels
- Louisville, KY
About this business
Location details
3300 Preston Hwy, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Luckily checked in at 11:30 checked out by 8. Service desk again wasn’t open. It smelled, sheets weren’t exactly clean (hair on them), was some sort of bug crawling on the bathroom floor. Lobby was closed at 10 had to call for assistance and took a while and it felt like we were disturbing the person who helped us. Weird drunk guy passed out in the lobby. No coffee maker in rooms or anywhere. The only thing we liked was the location to our destination
Business response:
Dear Jenny, We sincerely apologize for the challenges you encountered during your stay. Your feedback is deeply concerning, and we regret that we fell short of providing a comfortable experience. We understand the importance of cleanliness and professionalism, and we are actively addressing the issues you raised to improve our services moving forward. Your experience certainly does not reflect our usual standards, and we appreciate you bringing these matters to our attention. Please consider giving us another chance in the f... read more
for the price, I didn't expect very much. there was no soap / shampoo / cups etc. in room. location and price
Business response:
Dear Eddie, Thank you for being our valued guest and for posting your remarks online. Conveniently located, it is our pleasure to offer comfortable accommodation at an excellent price. However, we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit... read more
Harassment and discrimination against African Americans Me and 2 my children(ages 5 and 6) were harassed to check out and be removed off the property by employee Te’oma at 3300 Peston Hwy in Louisville ky on 11/06/2023 because I reached out to corporate about his rude behavior and malicious made up rules on the property against African Americans. I will be taking extra steps towards getting this situated handled because he can not possibly have the right to discriminate against African Americans and get away with it. He dema... read more
Business response:
Dear Jessica, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Discrimination and racism Me and 2 my children(ages 5 and 6) were harassed to check out and be removed off the property by your employee Te’oma at 3300 Peston Hwy in Louisville ky on 11/06/2023 because I reached out to corporate about his rude behavior and malicious made up rules on the property against African Americans. I will be taking extra steps towards getting this situated handled because he can not possibly have the right to discriminate against African Americans and get away with it. He demanded several African Amer... read more
Business response:
Dear Jessica, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Fair
Dirty room & unworking appliances by an loud active airport The refrigerator wasn't working so by the time we checked in and noticed that, the front desk had closed @ 10. Therefore I had to throw away about $60 worth of food. The microwave was dirty as well as the floor. No ice machine? Without a working refrigerator I didn't have ice. I'm still waiting for a refund of $60 from last Tuesday.
Business response:
Dear Tiffany, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Very Poor
Horrible We had cockroaches crawling on us while we laid in bed.
Business response:
Dear Jason, Thank you for taking the time to write a review of our hotel. We are sorry about the issue in your room during your stay. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known. Sincerely, ... read more
Fair No amenities, no coffee, The distance to the concert venue
Business response:
Dear Floretta, Thank you for choosing us and sharing your feedback. We're delighted to hear that our location suits your needs. While we don't offer all the amenities of a full-service hotel, we strive to provide our guests with a comfortable and convenient stay. We apologize for any inconvenience regarding the absence of coffee. Your feedback is appreciated, and we hope to welcome you back for another visit in the future. Your comfort and satisfaction are important to us. Sincerely Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Louisville - Airport
How is Extended Stay America Select Suites - Louisville - Airport rated?
Extended Stay America Select Suites - Louisville - Airport has a 3.4 star rating with 780 reviews.
When is Extended Stay America Select Suites - Louisville - Airport open?
Extended Stay America Select Suites - Louisville - Airport is open now. It will close tomorrow at 12:00 a.m.