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Extended Stay America Select Suites - Louisville - Airport
- Hotels
- Louisville, KY
About this business
Location details
3300 Preston Hwy, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not recommend this to anyone. As soon as you walk through the front doors, it smelled terrible. In the room, it looked like one nightstand had fallen off the wall and the wall needed repair. The blinds were broken. The bed was super uncomfortable. Nothing
Business response:
Dear KELLY, We are truly sorry to learn about the issues you experienced during your recent stay with us. We understand the importance of a pleasant environment and comfortable accommodations, and we apologize for falling short of your expectations. Please know that we are actively addressing the maintenance issues you mentioned to ensure they are resolved promptly. We appreciate your candid feedback, and we hope to have the opportunity to welcome you back and provide you with a much better experience. Sincerely, Hotel Manag... read more
Didn’t stay due to bugs in the room
Business response:
Dear David, We're sincerely sorry about the inconvenience you experienced. Maintaining a clean and comfortable environment for our guests is our priority, and we take reports of pests very seriously. Rest assured, we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. However, the rooms will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to accommodate you on your future visits. Safe travels! Sincerel... read more
Not again
Business response:
Dear Tony, Thank you for choosing us. We're disappointed to hear about your experience, and we apologize for any inconvenience or dissatisfaction you encountered during your stay. Your feedback is important to us, and we take it seriously. We strive to provide exceptional service and accommodations to all our guests, and it's disheartening to learn that we fell short of meeting your expectations. We would appreciate the opportunity to address any specific concerns you may have and to make things right and we hope to wecomel ... read more
Not safe and left early Not comfortable. Bed was like a camper Nothing
Business response:
Dear bobby, Thank you for taking the time to rate our hotel. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We assure you that we have security on our property around the clock for the safety of all of our guests. We take your f... read more
Will not stay here again There were homeless people wandering around the parking lot, so I didn't feel safe. Then when I went to go to my car to smoke, they were sleeping right inside the lobby door!! And the workers didn't do anything about it!! So I had to go out another way and walk around the building to get to my car. I wanted a refund but they do not give you any kind of option for that. Horrible experience for the money I paid!!! Nothing, the whole experience was awful!! Not one good thing.
Business response:
Dear AMG1523, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Bad
Bad
Fair 安全性。有一天，有一個比較高大的帶帽子的黑人正站在我的房間門口，我剛好從外面回來，一走出電梯看到他，他看見有人來，從地上撿起一包東西假裝講電話走了。我到前台問職員確認一下是否為酒店員工，職員說會查看錄像，後來確定此人並非酒店員工。我听了此話後，感到恐懼。如果我沒有外出後果可怕。 另外，此酒店的Wi-fi要在入住後才能提供，入住前不能提供。check out後就立即停止網絡。我check in 的時候，需要用網絡處理信用卡的支付方式，因為當時手機網絡還是在中國，如果打開手機網絡，費用會比較高，於是問前台的職員，有位男職員听到，就立刻回覆說不可以，要check in後才有，且態度並不nice。於是我用中國的網絡處理好，但是那兩個職員就用他們自己的語言講了一些不是太友善的話。他們以為我不知道或听不到。真的很差勁。 但是另外還有其他的職員是比較友好的，除了我當時check in 的那兩個以外。 沒有什麼滿意的地方
Business response:
Dear Lusi, Occasionally, we encounter difficult situations, causing us to react in a particular way and defer to our hotel policy. We appreciate you bringing the situation to our staff's attention. We take our guests' safety and security seriously and have policies and procedures to ensure this protection. Please allow us to regain your trust and serve you with great hospitality. Sincerely, Hotel Management
Would not recommend this motel . The room smelled like someone had used a whole bottle of pine sol . The floors were sticky . Thankfully I brought cleaner with me and wiped down everything. We had roaches the second day . Staff were extremely nice.
Business response:
Dear Guest, Thank you for acknowledging our team members. They are our best asset as they continually strive to create a welcoming and accommodating experience for all our guests. However, we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Also, regarding the roach issue, our pest control provider has serviced the... read more
Frequently asked questions about Extended Stay America Select Suites - Louisville - Airport
How is Extended Stay America Select Suites - Louisville - Airport rated?
Extended Stay America Select Suites - Louisville - Airport has a 3.5 star rating with 779 reviews.
When is Extended Stay America Select Suites - Louisville - Airport open?
Extended Stay America Select Suites - Louisville - Airport is open now. It will close tomorrow at 12:00 a.m.