Extended Stay America Select Suites - Louisville - Airport

Business response:

Dear Jonathan, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Galina, Thank you for sharing your thoughts about your recent visit. We are pleased to hear that you found value in your stay, though we regret that certain aspects, such as noise and the lack of a coffee maker, did not meet your expectations. Creating a comfortable and welcoming environment for all our guests is a priority, and we understand how these factors may have impacted your experience. Your feedback is appreciated, and we hope to welcome you back for a more enjoyable and satisfying stay. Sincerely, Hotel Manage... read more

Business response:

Dear Mary, Thank you for sharing your experience. We are genuinely sorry that your stay was far from satisfactory. We understand the importance of a clean and comfortable environment and apologize for not meeting those expectations. Your concerns about noise, the condition of the room, and amenities have been noted, and we will address these issues with our team for improvement. We sincerely regret any inconvenience caused and appreciate your feedback on helping us better serve our guests. We hope you will consider giving us... read more

Business response:

Dear John, Thank you for taking the time to share your experience. We are glad to know that several aspects of your stay met your expectations, particularly the setting and amenities. However, we regret that some elements did not reflect the level of care we strive to provide. Your observations are valuable and will be reviewed internally to help guide improvements. We hope to have another opportunity to welcome you back for a more seamless visit. Sincerely, Hotel Management 

Business response:

Dear Tammie, Thank you for sharing your feedback. We are deeply sorry to hear about the condition of your room and the inconvenience caused by the lack of essential amenities. Cleanliness is a priority for us, and we sincerely apologize for falling short of your expectations. Rest assured, your comments have been shared with our housekeeping team to ensure improvements are made. We understand how important a comfortable and clean environment is, and we appreciate you bringing this to our attention. We hope you will consider ... read more

Business response:

Dear Josephe, We sincerely apologize for the frustrating experience you encountered during check-in. We understand how inconvenient and disappointing it must have been to wait for a room, and we regret that we were unable to provide a smoother arrival process. While unexpected staffing challenges can arise, this is not the level of service we aim to provide. Your feedback is invaluable, and we will work to prevent similar situations in the future. We truly appreciate your patience and hope you might consider giving us anothe... read more

Business response:

Dear Van, Please accept our sincere apologies for any inconvenience, particularly with the overwhelming scent in the hotel. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that our accommodations have the perfect environment to welcome our guests. Your feedback will aid us in making necessary enhancements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve. Sincerely, Ho... read more