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Extended Stay America Select Suites - Louisville - Airport
- Hotels
- Louisville, KY
About this business
Location details
3300 Preston Hwy, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad The website stated room was equiped with amenities that were not provided, also charged me 2.10 per towel no housekeeping Nothing
Business response:
Dear Shane,Thank you for choosing to stay with us. We sincerely apologize for any disappointment regarding the amenities and charges during your visit. As an extended stay property, we offer kitchen amenities available on purchase and any special requirement at the front desk upon request, with a minimal fee. While we strive to communicate this policy during check-in and on our website, we regret any inconvenience caused. Additionally, our housekeeping policy includes weekly service, but guests can request additional cleanin... read more
Bad
Worse experience ever will never stay here again. The staff was rude mainly the male I think he was a manager or something because I was talking to the lady and he just took over the conversation and dismissed what I was asking about checking in 30 minutes early. Told me I had to wait until 3pm not 230. They have people just roaming the parking lot doing drugs outside freely. It say it was a smoke free hotel but the halls reeked of cigarette and had a bad odor. The room I was given was anything but a room it was horrible. Th... read more
Business response:
Dear Jeffrey, Thank you for bringing this to our attention. We are sorry about your disappointing stay at our hotel. Please accept our sincere apologies for any inconvenience you encountered. Your feedback is of the utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to prov... read more
The worst in my entire life The entire situation. Door was locked phone access could t get in after a 6 hr straight drive. Told I couldn’t have my hotel last check in was 1:50 am. I got there at 2:04. So I had to sleep in my car Nothing
Business response:
Dear Chelsea, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future. Sincerely, Hotel Management
Poor There was no breakfast offered. There wasn't anyone at the front desk when I checked out at 7 AM, the man who checked me in just seemed creepy. The floors were sticky and I could smell weed in the elevator and front lobby.
Business response:
Dear Miller, We apologize for your disappointing experience during your stay with us. Providing a clean, welcoming environment is our priority, and we regret that we fell short of meeting your expectations. Your feedback is valuable, and we will address the issues you mentioned with our team to ensure improvements are made. Please accept our sincere apologies for any inconvenience caused, and we hope to have the opportunity to serve you better in the future. Thank you for bringing this to our attention. Sincerely, Hotel Mana... read more
Poor
Great price, bring slippers! The room at first glance seemed clean but the floor was very sticky (shoes made noise) and dirty. I did go barefoot after my shower and the bottoms of my feet were dirty from walking around. We stayed 4 nights. The first night was terrible, I didn't feel safe but after I survived the other 3 were fine. Location for the Kentucky Derby was good. We didn't walk around the area at all, we had a rental car. Only there to sleep. I liked the price. I booked my stay for the Kentucky Derby. I had checked ... read more
Business response:
Dear Terri, Thank you for evaluating your stay. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that on this occasion, we failed to deliver on that promise. Your feedback is extremely important to us, and we will address them appropriately with our staff. We appreciate your kind words about our location. Thank you for mentioning what a great value we offer to our guests, and we hope to see you again very soon. Sincerely, Hotel Management
Disaster, had to seek alternative accommodation See above Nothing, the lobby was trashy, it was like a holding cell, the 4th floor was smelly & a playground for about 6 kids & a criminal on parole?
Business response:
DearOliver, Thank you for sharing your feedback. Ensuring a comfortable and welcoming environment is our top priority, and we deeply regret any inconvenience caused by the issues you encountered. Your input is invaluable, and we are fully committed to addressing the odor concerns promptly to enhance the experience for all our guests. We apologize for any inconvenience this may have caused and understand your decision to seek alternative accommodation. Rest assured, your comments have been shared with our team for immediate a... read more
Very Poor Disgusting smell throughout the entire building
Business response:
DearAnnabelle, Thank you for bringing these concerns to our attention. We apologize for the unpleasant odor you experienced. Maintaining a fresh and inviting atmosphere is essential, and we regret that we missed the mark during your stay. Your feedback is invaluable, and we'll work diligently to address and rectify the issue promptly. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a much more pleasant experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Louisville - Airport
How is Extended Stay America Select Suites - Louisville - Airport rated?
Extended Stay America Select Suites - Louisville - Airport has a 3.4 star rating with 748 reviews.
When is Extended Stay America Select Suites - Louisville - Airport open?
Extended Stay America Select Suites - Louisville - Airport is open now. It will close tomorrow at 12:00 a.m.