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Extended Stay America Select Suites - Louisville - Airport
- Hotels
- Louisville, KY
About this business
Location details
3300 Preston Hwy, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No amenities in the room No glasses or plates etc
Business response:
Dear Beverley, Thank you for your feedback. We apologize for the lack of amenities in your room. Our aim is to provide a fully equipped and comfortable stay, and we regret that this was not your experience. Please know that kitchenware is available at the front desk for a minimal fee upon request. We are sorry if this was not communicated during check-in. We will ensure better communication going forward. We appreciate your comments and will work to improve our service. Sincerely, Hotel Management
Is a less expensive option to stay, but you’ll need ay the price in quality of service and environment. Everything smell The front desk attendant was really mean and rude. They don’t even offer clean towels. Really bad customer service in general Close to the places I needed to be at.
Business response:
Dear Eimy, We apologize for the disappointing stay you had with us. While we strive to offer a fresh and relaxing environment for our guests at competitive rates, it is clear that we fell short of the standards we typically provide. We are sorry for the service lapses you encountered with our staff and assure you we will address this internally to ensure such matters are not repeated. We hope you'll consider giving us another chance to welcome you back and prove our commitment to delivering top-notch experiences. Sincerely, ... read more
It sucked all around so badly we went to another hotel!!! Everything! It was terrible!!!! Nasty hotel. Elevator out of order. We had a 75 year old woman in our group and she couldn’t climb to 3rd floor. We left and went to Crowne Plaza.
Business response:
Dear Amy, We sincerely regret that your stay was anything other than the satisfying experience we aim to deliver. Please accept our sincere apologies for the inconvenience caused by the temporary issue with our elevator. We understand your frustration, especially considering that you were with an elderly. Please know that we take the comfort of our guests seriously and will share your comments with our team for further review and improvement. We would appreciate the opportunity to make things right and restore your confidenc... read more
Never did When I arrived in Louisville from coming from four hours away, I was told I could not check in because after the night audit they are not allowed to check anybody in or out so I proceeded to have to stay in my car also booking never gave me my money back and the hotel kept my money as well calling me a no-show, which wasn’t the case. If they’re going to have their hotel on Booking.com, then it needs to be listed that you have to be checked in at a certain time that’s why people make reservations when they’re going ... read more
Business response:
Dear Winkler, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
Avoid this hotel network! Roaches in my room! I've killed them every day of my staying! Also when I tryed to check out on 2 days earlier the receptionist asked me TO PAY additional $240! Not reimburse - to PAY from my pocket. Nonsense! Totally no! I would never stay again in a hotel of this network.
Business response:
Dear Phantom-008, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
I wish we stayed somewhere else THE BED WAS HORIBLE Bed WAS TO HARD THEY WOULDNT REFUND OR SWITCH ROOMS and YOU HAVE TO TAKE YOUR OWN TRASH AND PAY EXTRA FOR FREDH LINENS SMH WHAY NEXT CHARGE FOR ICE NO BREAKFEST NO KID CHANELS
Business response:
Dear Mark, We sincerely apologize for the inconvenience you encountered during your stay. Your feedback regarding breakfast options, children's channels, and bed comfort is concerning, and we regret any disappointment caused. We strive to provide a comfortable and enjoyable experience for all guests and will share your concerns with our team to ensure improvements. Regarding our policies, we appreciate your feedback and will review them to better communicate with our guests. Please accept our apologies for falling short of y... read more
Worst hotel stay ever. will never stay again. way too overpriced. the staff. the area. there was lots of prostitution and drug dealing. junkies hanging outside the property. the staff was ghetto. halls smelled like piss. LOTS OF DRUG ACTIVITY i did'nt like anything. bad location. no breakfast. elevator was sketchy.
Business response:
Dear Ian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bad The website stated room was equiped with amenities that were not provided, also charged me 2.10 per towel no housekeeping Nothing
Business response:
Dear Shane,Thank you for choosing to stay with us. We sincerely apologize for any disappointment regarding the amenities and charges during your visit. As an extended stay property, we offer kitchen amenities available on purchase and any special requirement at the front desk upon request, with a minimal fee. While we strive to communicate this policy during check-in and on our website, we regret any inconvenience caused. Additionally, our housekeeping policy includes weekly service, but guests can request additional cleanin... read more
Bad
Frequently asked questions about Extended Stay America Select Suites - Louisville - Airport
How is Extended Stay America Select Suites - Louisville - Airport rated?
Extended Stay America Select Suites - Louisville - Airport has a 3.5 star rating with 779 reviews.
When is Extended Stay America Select Suites - Louisville - Airport open?
Extended Stay America Select Suites - Louisville - Airport is open now. It will close tomorrow at 12:00 a.m.