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Extended Stay America Select Suites - Louisville - South
- Hotels
- Fairdale, KY
About this business
Location details
6310 Commerce Park Ct, Fairdale, KY, 40118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to rate your stay with us, Henry. We are so happy that you enjoyed such a great stay with us! Please come back to see us again the next time you are in the area!
Staff has been amazing. Treated us like family.
Business response:
Thank you so much for your kind words! Our staff works tremendously hard and will be so pleased to see that you enjoyed such a great stay! Please come back to see us again soon!
Business response:
Thank you for your rating, Larry. We are so sorry for any issues that you had during your time with us, and would love another chance to show you a much better experience the next time you are in the area.
Overall it wasn't a bad place to stay. The back entrance door card reader wasn't functional so had to park in the back and walk around to side or front. Room was decent, could have used a sweeping/mopping but like everywhere else I'm sure they're shorthanded too. I didn't like only having one set of towels etc. and I don't feel that you should have to pay a separate fee for other towels. A decent place to stay, fairly priced if you don't mind a few what I would call inconveniences,
Business response:
Thank you for sharing your honest thoughts and feedback with us, Doug. We appreciate your constructive review as it shows areas that deserve our attention for improvement. We will communicate with our housekeeping to address the issues with the overall cleanliness. Regarding the amenities, we apologize that we did not meet your expectations in this area. Since we are more of a value focused hotel, we pass all savings down to the guest instead of adding the cost of the amenities into the rate. We apologize for any inconvenien... read more
Friendly staff clean rooms and property but due to covid no room service . Had same sheets and towels for 2 weeks . Tried get trash bags and toliet paper and that was a no go . End up going store buying our own . If staying for a couple nights great place but after a few nights I'd not recommend this place unless you cone ready to supply whatever you may need on your own .
Business response:
Thank you for your review and comments, Gwen. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience due to our amenity offerings. Thank you for allowing us to host you and we wish you all the best in your future travels.
Everything was nice. Loved the front desk staff!
Business response:
Thank you so much for the great rating and thoughtful feedback! Our team loves to see when a guest leaves happy and we hope that you come see us again the next time your travels bring you this way!
Nice hotel. Needs check-in improvements. If you are checking in after checkin hours be prepared to wait. We waited almost an hour for someone to come down to check us in. We had to call corporate and finally got someone to come down. Once they did, you will fill out tons of paperwork. So be prepared for a lengthy check-in!
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. Since we are more of an extended stay, are lobby hours are limited and differ from that of most hotels. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
It was a perfect stay.
Business response:
We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!
Business response:
Thank you so much for the good rating, Athenia! We are so happy that you allowed WoodSpring Suites to host you during your travels and hope to see you again soon!
Frequently asked questions about Extended Stay America Select Suites - Louisville - South
How is Extended Stay America Select Suites - Louisville - South rated?
Extended Stay America Select Suites - Louisville - South has a 3.3 star rating with 1,440 reviews.
When is Extended Stay America Select Suites - Louisville - South open?
Extended Stay America Select Suites - Louisville - South is open now. It will close tomorrow at 12:00 a.m.