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Extended Stay America Select Suites - Lubbock - South
- Hotels
- Lubbock, TX
About this business
Location details
1410 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate your terrific rating, Kenneth! We would love to have you back the next time you are in the area!
Business response:
Thank you for your review, Angel. We are thrilled to see that you enjoyed your time with us! We hope to see you again in the future!
My stay was not that great. The staff was very nice and helpful. The tv remote control didnt work. The shower water pressure was low and It was quite noisy made it difficult to sleep at times.
Business response:
Thank you for your review. We are so sorry for the inconvenience that you encountered with the noise and shower pressure. We are always striving to ensure that your stay is both pleasant and comfortable and we can't apologize enough that these issues impacted your stay. Thank you for letting us know so that we can continue to make the necessary improvements for all our future guests.
This is an inexpensive extended stay place. The rooms have a two burner stove, microwave and fridge. One issue was that the heat side of the HVAC didn't work and it got cold a couple of nights. AC did work.The room wasn't "hotel clean" when I arrived, however I wasn't terribly unhappy with it. Although the non-smoking room I was in smelled ok, the halls reeked of tobacco smoke. The staff were very accommodating, I had to extend my stay on the fly and had no issues. The laundry facilities were good. All machines worked and it... read more
Business response:
We are glad to know your overall stay was a great one. We apologize for the cleanliness and some maintenance issues during your stay and thank you for letting us know. We appreciate you and hope you give us another opportunity to host you and show you a much better experience.
Business response:
Thank you so much for your positive feedback, Salvador! Our staff will be thrilled to know that you noticed their hard work to deliver a clean and comfortable experience! We would love to welcome you back the next time you are in the area!
Business response:
We are so happy to see that you enjoyed your time with us, Ashley! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
Thank you for your rating. We hope that our accommodations met your needs, Richard. Best wishes in your future travels.
Horrible Room was filthy as the house keeps or maids dont sweep or mop or wipe anything down the website claims are false we are not taking proper precautions of cleaning or precaution due to covid 19 stayed a total of 28 days and not one of those 28 days did i recieve room service horrible maid and lazy staff
Business response:
Thank you for your review, Nicole. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - South
How is Extended Stay America Select Suites - Lubbock - South rated?
Extended Stay America Select Suites - Lubbock - South has a 2.9 star rating with 755 reviews.
When is Extended Stay America Select Suites - Lubbock - South open?
Extended Stay America Select Suites - Lubbock - South is open now. It will close tomorrow at 12:00 a.m.