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Extended Stay America Select Suites - Lubbock - West
- Hotels
- Lubbock, TX
About this business
Location details
2311 West Loop 289, Lubbock, TX, 79407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
OK for a budget stay; I will come back. Stayed in non-smoking room which smelled tobacco. Not badly, but still unpleasant for a few minutes after walking in. In three weeks of stay the room was serviced only once. Getting clean towels required a few visits to the reception. Everyone from the hotel stuff I interacted with were nice, pleasant, and professional, just seem to be very low on resources.
Business response:
Thank you for providing us with this useful feedback. We have shared your comments with the appropriate departments so that we can continue striving to create exceptional stays for future guests. Thank you again for staying with us and we look forward to welcoming you back.
Convenient location The overall stay and room was not bad, however there were aspects of stay that were not great. No one was at front desk when i got there to check in(it was not late in the evenin) the pull down window was down. I did like that to access room area you needed a room key. The hotel allowed smoking, so upon stepping off of the elevator onto my floor you are hot with the smell of cigarettes. The room was clean except there was a smell in the room (like someone had left a dirty diaper in there) the floors wer... read more
Business response:
The WoodSpring Suites team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Clean and inexpensive Full sized fridge, stove top and microwave. No carpet which is great for less odors or no mildew. Bring your own pillows. Also and cookware if you plan on eating you meals using the kitchen. Great overall Value
Business response:
Thank you so much for the 5 star rating and your kind comments regarding your recent stay with us at WoodSpring Suites. So glad the location was convenient for you and found the staff eager to please. It is our goal to exceed your expectations and we’re glad to hear we did just that. We hope you will choose to stay with us again, next time you're in the area.
Business response:
Thank you for rating our hotel!
Cheapest one available First time staying at this chain and I expected better room and customer service. It wasnt terrible but wasnt great either
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
Very welcoming Staff is always friendly and makes my stay comfortable
Business response:
We are so glad our staff was able to make your time at WoodSpring Suites a great one. The WoodSpring Suites team strives to make your stay one you won’t forget. Thank you for sharing your experience with us and we hope we get the privilege to serve you again soon.
Business response:
Thank you for rating our hotel!
Bad beds Good location from where my brother was staying. But the beds were awful. Not comfortable at all, kept waking up every hr to every other. No pool. But clean and kitchen inlet.
Business response:
Thank you for providing us with this useful feedback. We have shared your comments with the appropriate departments so that we can continue striving to create exceptional stays for future guests. Thank you again for staying with us and we look forward to welcoming you back.
Business response:
Thank you for taking the time to rate our hotel.
Frequently asked questions about Extended Stay America Select Suites - Lubbock - West
How is Extended Stay America Select Suites - Lubbock - West rated?
Extended Stay America Select Suites - Lubbock - West has a 4.3 star rating with 503 reviews.
When is Extended Stay America Select Suites - Lubbock - West open?
Extended Stay America Select Suites - Lubbock - West is open now. It will close tomorrow at 12:00 a.m.