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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty hotel
Business response:
Dear Guest, We are fully committed to providing our guests with a clean and welcoming environment. We sincerely apologize for not meeting these expectations and for any inconvenience this may have caused. Upholding a high standard of cleanliness is of paramount importance to us, and we are dedicated to ensuring that our team pays careful attention to this matter moving forward. We hope you will consider giving us another opportunity to deliver a more positive experience. Sincerely, Hotel Management
Not a great experience Building and furniture are very run down. Very dirty. Bed was clean and comfortable. Domestic argument in the lobby upon arrival.
The area was unsafe, the staff was disinterested and the property was dirty.
This place was such a disappointment to say the least! Critical doors like from the outside to the hallway didnt work, from the lobby to the hall as well. It smelled like weed, it was in a rough area, it was dirty, and you couldn't get ahold of customer service outside of the hours. There was no breakfast that I could see.
Business response:
Dear Shannon, Thank you for taking the time to share your impressions. We are truly sorry to hear that your stay did not meet your expectations. We strive to offer each guest a comfortable and reliable experience, and your comments have been shared with our leadership team for careful review and consideration. We understand the importance of making all aspects of a visit seamless and secure. Your feedback is valuable as we continue working toward improvements. We hope you might consider staying with us again so we can provid... read more
Didn’t have pool and didn’t have tv with Netflix app
Business response:
Dear Alyssia, Thank you for the perfect rating! We are happy you had a great stay overall. We understand that missing some amenities can be disappointing, and we appreciate you taking the time to share your thoughts. At Extended Stay America, we continually seek ways to enhance the guest experience. We hope to welcome you back soon for an even more enjoyable visit, complete with additional features to enhance your stay. Sincerely, Hotel Management
This was the worst hotel experience I’ve ever had. They say the room can sleep 6 but only give you 2 towels. If you need more they tell you to go buy your own at the store. They provide no shampoo or soap so you have to go buy your own. There is a kitchen but zero utensils, dishes or pot and pans. If you need them your have to go buy your own. There is a night club next door to the hotel which plays music very loadly until 3am so you can’t sleep. The rooms, hallways and lobby all have a heavy marijuana smell. The elevator ba... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry that your visit did not meet your expectations. Guest comfort is important to us, and we understand how frustrating it can be when certain aspects of a stay feel inconvenient or disruptive. Your comments will be reviewed internally as we continuously seek ways to improve our services and guest experience. We appreciate you taking the time to express your concerns and wish you more enjoyable stays in the future. Sincerely, Hotel Management
** in town for youth basketball tournament ** Not a family friendly location at all - felt unsafe. I was prepared that my car would be broken into when I woke up. Only a Place to stay if nothing else available. Must check in before 10p- took 20mins to check in with attendant on site. She Stated it was the WiFi acting up, but asked same questions multiple times. Adjacent property is a very lively bar/grill that had live DJ until 3:30am( we stayed on Sat night), approximately 30feet from our room window that would not fully se... read more
Business response:
Dear Danielle,We sincerely apologize for the discomfort and concerns you experienced during your stay. The safety and well-being of our guests, especially families, are incredibly important to us, and we are truly sorry that your visit left you feeling uneasy. We also regret the delays at check-in, the room conditions, and the noise disturbances that affected your rest. While some limitations exist during late-night hours, your experience clearly fell short of the standards we aim to uphold. Please know that your feedback ha... read more
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 3.7 star rating with 1,465 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.