This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the place to recommend to friends This hotel was disappointing. The location, features and price were good but the condition of the room(s) were in need of renovation or deep cleaning of the upholstered furniture and carpet, paint and ac/heating update. We had to change rooms because first room were in the heater would not shut off. In the second room they moved us to we could not sleep because of the noisy refrigerator.
im impressed the service is good and the room is clean. plus i like it that you go to your room from the hall instead of outside
Acceptable Suite was nice size. Full kitchen was a plus. Good location for us. Room and furnishings were a bit run down, room was in decent but not excellent shape. For me a larger space is worth the trade off of a not so perfect room.
I checked in at 10pm, the front desk had the security gate closed. Fortunately, the lady who had just clocked out did help me out. When I entered the hallway to go to my room, I was hit with a terrible odor- smelled that way the whole trip. My room did not smell, thankfully. The bed was made up nice, but the room itself wasn’t very clean. The walls had visible dust bunnies all over, the floors were sticky so I wore my shoes at all times aside from sleeping. The party noises from neighboring rooms was constant- unfortunately ... read more
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. We regret the challenges you encountered upon arrival and throughout your stay, including concerns with the room condition and noise disturbances. This is not the level of comfort or service we strive to provide. Your feedback has been shared with our team for immediate attention and improvement. We truly appreciate you bringing these matters to our attention and regret the impact on your experience. We hope you will give us another chance to provide ... read more
staff was great two holes in the furniture kitchen faucet has scratches or damage
No
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
I showed up around 9 pm and there no one was there to check me in and there was no way of contacting the staff or hotel. The front desk was locked down as if they were closed for the night.
Business response:
Dear Guest, We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. At Select Suites, an on-call team member is available each night to handle urgent needs such as check-ins or key assistance. Guests can use the phone in the lobby entrance to reach an operator, who will quickly send our Night Attendant. While there may be a short wait occasionally, assistance is always available for immediate requests. We appreciate your unde... read more
dirty hotel
Business response:
Dear Guest, We are fully committed to providing our guests with a clean and welcoming environment. We sincerely apologize for not meeting these expectations and for any inconvenience this may have caused. Upholding a high standard of cleanliness is of paramount importance to us, and we are dedicated to ensuring that our team pays careful attention to this matter moving forward. We hope you will consider giving us another opportunity to deliver a more positive experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 3.7 star rating with 1,484 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.