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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would like a refund there were roaches and people sleeping in the hallway always felt like someone was trying to enter my room I couldn’t even sleep here one night
Business response:
Dear Guest, We sincerely apologize for your unpleasant experience during your stay. It's disheartening to hear about your issues with cleanliness and security. Your comfort and safety are our top priorities, and we are committed to improving our services. Please reach out to us directly for further assistance with the refund process. Thank you for bringing this to our attention, and we hope you'll reconsider giving us another chance to provide you with a better experience in the future.SincerelyHotel Management
Seedy area, dirty overall condition of room and hotel/grounds
Business response:
Dear Josh, Thank you for your recent stay with us. We appreciate your remarks about your concerns with our property and grounds. While our team works hard to ensure a great experience at our hotel, both inside and outside, we take comments like yours seriously, as we always want to improve our guest experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again so you can see we are committed to providing a clean and comfortabl... read more
There is no lobby. A woman had to call the cops because her husband pulled a gun on her. Place stunk.
Business response:
Dear Kyle, Thank you for taking the time to write a review of your visit. We take these matters very seriously and appreciate you bringing this to our attention. We never promote any illegal activities in and around the hotel. Please reach out to our front desk for further assistance. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
I got there and waited for a front desk person for about 30 min. She checked me in 1.5 hours early and charged 16.00. Inside room was not clean refrigerator had bugs in it my neice had little bump like she got bite by something i also seen a roach also when i was checking in the police was there due to a fight....
Business response:
Dear Tyquanda Q, It is disappointing to read that we failed to deliver the outstanding accommodations you deserve. Please know that we take our property's cleanliness and pest control very seriously and have shared your comments with the appropriate individuals to inspect the matter professionally and prevent future occurrences. Although this is unusual for us, we sincerely apologize for the disappointment this undoubtedly caused. We hope you will allow us a future opportunity to welcome you back and redeem your confidence i... read more
Bad Experience We reserved a room, went to the hotel, and there was no such room. We were left with no hotel.
Business response:
Dear Syamal, Thank you for staying with us; we greatly appreciate your feedback. We are sorry you had issues with your reservation and our front desk staff did not resolve the issue to your satisfaction. Your comments will be shared with our team to prevent similar concerns from happening again. We hope you accept our apologies and will give us another opportunity to make it up to you.Sincerely,Hotel Management
Just Gross I had to pay a fortune for a non-smoking room, and I had to sign 20 minutes worth of paperwork about not smoking yet when I walked into the room, I could not breathe for the foul smell of smoke in the room and the furniture and the towels and the sheets
Business response:
Dear Karen, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We hope to welcome you back in the future.Sincerely,Hotel Management
I did not stay at this property. I arrived at 9pm Saturday night and there wasn’t any staff on site. There was a note stating to use a rickety looking phone outside for assistance. I called the number listed with Expedia and they claimed they would refund my money and we’re sorry about the inconvenience. I still had to request a refund from Expedia bc I never heard back from this facility.
Business response:
Dear Sherilyn, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for when you arrive at our hotel. We also apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every... read more
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 3.7 star rating with 1,465 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.