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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Welcome staff very rude. No ice buckets. No shampoo.
Business response:
Dear VickiSue, Thank you for choosing us for your recent stay. We are sorry for the issues you had with our front desk associates. We take these reviews seriously, and your feedback is being evaluated by our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely, Hotel Management
It was bugs, smelling like stinch
Business response:
Dear Shamar, Thank you for choosing us. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
I didn't like that my room upon the 1st night had 3 things already not in working condition such as the room phone, the t.v. remote, and my room was missing a microwave. There was no soap in the kitchen or bathroom and just 2 towels, no hand towels, wash cloths, or bath mat. The next morning the lady gave me a new remote with working batteries but still none of the other things have been remedied. The young man told me he could put in a request for a microwave to be brought into my room. I hope he did however I will probably... read more
Business response:
Dear Laura, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will ... read more
The exterior doors are propped open with bottles and sticks. Little children are wandering the halls with no parents to be found. A drunken screaming party is going on in the parking lot near the front entrance. The policy is to only have two towels, even though it was reserved for three. I just found out at front desk that this not a hotel any longer, but apartments. Some people have been living here for five years. This needs to be removed from the Expedia site.
Business response:
Dear David, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Our front desk can always help you with improving your time with us. Please allow us to correct this for you on your next visit... read more
The bathroom had tile and tools all over the sink/floor. I couldn’t get a room
Business response:
Dear Norma, Thank you for providing feedback. We are sorry for the concerns that disturbed you during your time with us. Thank you for bringing this to our attention, and it will be addressed promptly by our concerned team. Please allow us to improve this on your next visit. Sincerely,Hotel Management
I would like a refund there were roaches and people sleeping in the hallway always felt like someone was trying to enter my room I couldn’t even sleep here one night
Business response:
Dear Guest, We sincerely apologize for your unpleasant experience during your stay. It's disheartening to hear about your issues with cleanliness and security. Your comfort and safety are our top priorities, and we are committed to improving our services. Please reach out to us directly for further assistance with the refund process. Thank you for bringing this to our attention, and we hope you'll reconsider giving us another chance to provide you with a better experience in the future.SincerelyHotel Management
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 3.7 star rating with 1,484 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.