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Extended Stay America Select Suites - Memphis - Cordova
- Hotels
- Memphis, TN
About this business
Location details
8110 Cordova Center Dr., Memphis, TN, 38016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They charge for everything! For instance, you cant get fresh towels. You'll have to pay for them to wash your dirty ones.
Business response:
Dear Antionette, Thank you for sharing your concerns. We apologize for the frustration you experienced regarding our policies on towel exchanges. While we strive to maintain transparency about our services and fees, we understand this can be disappointing. Your feedback is invaluable, and we will review our procedures to improve our guests' experience. We hope you will consider staying with us again in the future for a more enjoyable visit.Sincerely,Hotel Management
I had to get a room elsewhere because no one ever came to the front desk. I tried calling but no one answered there either. There was no one around period. I would like my card reimbursed with a total refund.
Business response:
Dear Dylan, It is disappointing to learn of the issues you experienced with our front desk during check-in. We strive to create an exceptional, memorable experience for each guest, so please accept our apologies for what you encountered. During the late hour, we have a phone number available for our guests to call. If unanswered, it is routed to the manager; we are sorry if you were unable to connect with any of us. We completely understand your frustration and the inconvenience this caused you. Thank you for your valuable f... read more
This property was nothing like it showed on the app!!!! Still havent gotten my money back even though i didnt stay there and it been months!!!
Business response:
Dear Roderick, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
It was not cleaned.
Business response:
Dear Naveen, Thank you for your feedback. We are very sorry to hear that your room was not cleaned to your satisfaction. This is not the standard of cleanliness we aim to provide. We are addressing this issue with our housekeeping team to ensure it does not happen again. Your feedback is invaluable in helping us improve, and we hope you will give us another chance to offer you a better experience in the future. Sincerely,Hotel Management
Is dirty
Business response:
Dear Yessica, Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we will address the situation with our housekeeping team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a cleaner, more comfortable experience in the future.Sincerely,Hotel Management
If you have more than two people in a room please bring a blanket and your own pillow. Also make sure you bring a trash bag because they will charge you extra if you leave trash. I will never stay here again.
Business response:
Dear Maranda, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Memphis - Cordova
How is Extended Stay America Select Suites - Memphis - Cordova rated?
Extended Stay America Select Suites - Memphis - Cordova has a 3.7 star rating with 1,465 reviews.
When is Extended Stay America Select Suites - Memphis - Cordova open?
Extended Stay America Select Suites - Memphis - Cordova is open now. It will close tomorrow at 12:00 a.m.