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Extended Stay America Select Suites - Milwaukee - Waukesha
- Hotels
- Waukesha, WI
About this business
Location details
2520 Plaza Ct., Waukesha, WI, 53186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to give this property a bad review because in the bathroom behind the toilet they had a mouse trap glue board down. I’ve stayed at a lot of hotels and this was a first and made me very uneasy the rest of the night.
Business response:
Dear Lathia, Please accept our apologies for your experience at our hotel, particularly while using the bathroom. Our team is committed to ensuring that every room is ready for our guests' arrival; therefore, we regret any oversights on our part. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward to the opportunity to give you the hospitality experience you deserve.Sincerely,Hotel Management
When I checked in, I was told they take a pic of your ID . I asked how long it was kept and was told pretty much indefinitely. I was not comfortable with that as if they get hacked, your info is out there. I was told I could stop by the front desk at checkout and have it deleted. I did so and was told that the person working didn’t know how to do it and would call me when the manager had done so. Still waiting… Also ran out of toilet paper. Thankfully we bought a roll at the store in anticipation of this occurrence. For an e... read more
Business response:
Dear Joan, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback is... read more
This had a better rating when I booked but it does not deserve even a 7 star rating. Property was in very poor condition. We were not given any kitchen items for free so why even stay there? Linens were limited to a towel and a washcloth. Ultimately its saving grace was it was near a Texas Roadhouse restaurant.
Business response:
Dear Susan, We would like to express our sincere apologies for any inconvenience that may have been caused by the condition of our accommodation and our updated policy on kitchen amenities. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly informed. We sincerely regret any miscommunication or frustration that may have arise... read more
There is no desk agent available after 10pm. We arrived from a wedding and had to wait 15 minutes before someone was able to come down and check us in. It was another 10 minutes for them start up computers and find the reservation. Our room was barebones, no soap, shampoo, conditioner, two small towels in the bathroom. The room we stayed in was musty when we walked in and was far too warm.
Business response:
Dear Hannah, Thank you very much for posting a review of your stay. We aim to offer every guest outstanding service, cozy accommodations, and excellent amenities. Therefore, we apologize for not meeting your expectations and appreciate your letting us know. We will take care of these matters right away. We value your business and would love to have the opportunity to accommodate you again so that we can provide you with an even better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Milwaukee - Waukesha
How is Extended Stay America Select Suites - Milwaukee - Waukesha rated?
Extended Stay America Select Suites - Milwaukee - Waukesha has a 3.6 star rating with 1,456 reviews.
When is Extended Stay America Select Suites - Milwaukee - Waukesha open?
Extended Stay America Select Suites - Milwaukee - Waukesha is open now. It will close tomorrow at 12:00 a.m.