Extended Stay America Select Suites - Milwaukee - Waukesha

Hannah 

on Expedia

11 months ago

There is no desk agent available after 10pm. We arrived from a wedding and had to wait 15 minutes before someone was able to come down and check us in. It was another 10 minutes for them start up computers and find the reservation. Our room was barebones, no soap, shampoo, conditioner, two small towels in the bathroom. The room we stayed in was musty when we walked in and was far too warm. 

Robert 

on Expedia

a year ago

When I booked a room, the amenities included morning coffee and a grab and go breakfast. A new owner recently took over and this service was not provided. This is a very spartan hotel. I got only two towels, two washcloths and one bar of soap. We are required to take out our own trash and put it in the dumpsters. I checked outside that morning and the dumpsters were overflowing with trash. I packed up the trash and left it in the room with a note. I will never book a room with this company again. 

Michael 

on Expedia

a year ago

No breakfast. Poor communication. 

Artemio 

on Expedia

a year ago

Hotel closes lobby at 10 and we had to call customer service for them to open and check me in. Also they made the check in before we even arrived there . There was no shampoo or conditioner in the room. No breakfast either even when I made my reservation the website was advertised 

Anonymous 

on Expedia

a year ago

Poor service to start Not a great visit, started with poor desk service by an unattentive host with minimal customer service. Hotel ammenities and services were not offered or discussed. After receiving 1 room key only (no request for additional with a 3 party two bed room) our family grabbed our items and trekked to the room. Initial impressions were good. Settling in proved a different story as the bathroom was not ready for new guests. The first of our family used the last of the only roll of toilet paper stocked with no ... read more

Julyse 

on Expedia

a year ago

No staff available during night time, they charge extra for change sheets, blankets, towels, trash, etc very expensive for that “kind” of service. 

Charlotte 

on Expedia

a year ago

I am very angry with this property. Upon check-in, we were informed that as of that morning, they had changed the terms of their rentals. They would no longer provide dishes, utensils, cookware, coffee pots, toasters, etc. They informed us we needed to pay additional for these products. Additionally, they were no longer serving breakfast. We would need to bring our used towels to the desk and PAY additional for clean replacements. We were required to take our own trash out to the dumpster (or be fined). I booked this facilit... read more

Travis 

on Expedia

a year ago

No go… not what was advertised First, there is no continental breakfast. I found this out when I got there, despite it being advertised online AND at the hotel itself! Second, there are no pots, pans, plates, bowls, cups, utensils… nothing in the kitchen!! Third, the bathroom was not clean. I found dirty wipes and the walls are peeling bad. Shower pressure was nonexistent. Will not stay here again.