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Extended Stay America Select Suites - Milwaukee - Waukesha
- Hotels
- Waukesha, WI
About this business
Location details
2520 Plaza Ct., Waukesha, WI, 53186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor in the main area as well as in the bathroom had noticeable debris
Business response:
Dear Dianna, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and be... read more
Huge letdown This was one of the worst places I’ve stayed in the Milwaukee area. I was shocked that guests rated this so high.
Business response:
Dear Thomas, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Do not recommend staying here. The front desk clerk was very nice. The room was awful, it had a weird smell, the ac was loud and a pressurized noise would sound every few minutes. The room is old and it felt dirty. The bed seemed clean and I went to bed immediately and woke up early to get out of there. There was a small dead bug in the bathroom. the grab and go breakfast was coffee and a nutrigrain bar.
Business response:
Dear Amber, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Your concerns are important to us, and we want to ensure every guest has a positive experience. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We hope you'll consider staying with us again so we can exceed your expectations. Thank you for helping us become better.Sincerely,Ho... read more
You get what you pay for Terrible! To start with, we couldn't get in or out without smelling people smoking weed in the parking lot. We had our 20month old son with us. When booking we picked this hotel for the kitchen and that it had a tub, not just shower. There was no stopper for the tub. They said they would have maintenance take a look at replacing the corroded drain. We stayed 5 nights, they never came. We ended up using the sink drain to plug it. Rusty fridge, cobwebs all over the walls. I would definitely NOT recomme... read more
Business response:
Dear Carol, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel and sincerely apologize for the disappointment caused, as it is never our intention to fall short of our guests' expectations. Your comments hold paramount significance for us, and we regret our inability to address them promptly. We appreciate your bringing this to our attention; corrective measures within the relevant departments are currently underway to mitigate similar impacts on future guests. We anticipat... read more
Run down. Some of the staff not very friendly. We checked out after one day as we were uncomfortable
Business response:
Dear Julie, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. We will discuss your comments and concerns appropriately. We value your choice to stay with us and hope that you will give us the opportunity to improve your impression of us in the future, should your travels bring you back to the... read more
Our room smells like leaking sewage. Shower and toilet need to be fixed asap! Toilet is unstable and wobbling. Shower handle moved when turned water on. Hallway smell and people running at night. Very noisy and there is no attendant to manage unruly guests at night. If looking for a relaxing and good night sleep, I would not recommend this place. I stayed at their other location but not this terrible. Just my opinion.
Business response:
Dear Tim, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the subpar experience you had. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We will work with the relevant individuals to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We hope you'll consider giving us anot... read more
Frequently asked questions about Extended Stay America Select Suites - Milwaukee - Waukesha
How is Extended Stay America Select Suites - Milwaukee - Waukesha rated?
Extended Stay America Select Suites - Milwaukee - Waukesha has a 3.6 star rating with 1,460 reviews.
When is Extended Stay America Select Suites - Milwaukee - Waukesha open?
Extended Stay America Select Suites - Milwaukee - Waukesha is open now. It will close tomorrow at 12:00 a.m.