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Extended Stay America Select Suites - Milwaukee - Waukesha
- Hotels
- Waukesha, WI
About this business
Location details
2520 Plaza Ct., Waukesha, WI, 53186, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I booked a room, the amenities included morning coffee and a grab and go breakfast. A new owner recently took over and this service was not provided. This is a very spartan hotel. I got only two towels, two washcloths and one bar of soap. We are required to take out our own trash and put it in the dumpsters. I checked outside that morning and the dumpsters were overflowing with trash. I packed up the trash and left it in the room with a note. I will never book a room with this company again.
Business response:
Dear Robert, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
No breakfast. Poor communication.
Business response:
Dear Michael, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Hotel closes lobby at 10 and we had to call customer service for them to open and check me in. Also they made the check in before we even arrived there . There was no shampoo or conditioner in the room. No breakfast either even when I made my reservation the website was advertised
Business response:
Dear Artemio, Thank you for sharing your review with us. We extend our sincere apologies for the inconveniences encountered during your stay and express our gratitude for bringing this to our attention. We understand that starting your day with a good breakfast is crucial, and we regret that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. Rest assured, we are actively pursuing a resolution with the relevant part... read more
Poor service to start Not a great visit, started with poor desk service by an unattentive host with minimal customer service. Hotel ammenities and services were not offered or discussed. After receiving 1 room key only (no request for additional with a 3 party two bed room) our family grabbed our items and trekked to the room. Initial impressions were good. Settling in proved a different story as the bathroom was not ready for new guests. The first of our family used the last of the only roll of toilet paper stocked with no ... read more
Business response:
Dear Guest, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
No staff available during night time, they charge extra for change sheets, blankets, towels, trash, etc very expensive for that “kind” of service.
Business response:
Dear Julyse, Thank you for your feedback. We understand your concerns about your recent stay at our hotel and sincerely apologize for any disappointment caused. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly informed. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to pr... read more
I am very angry with this property. Upon check-in, we were informed that as of that morning, they had changed the terms of their rentals. They would no longer provide dishes, utensils, cookware, coffee pots, toasters, etc. They informed us we needed to pay additional for these products. Additionally, they were no longer serving breakfast. We would need to bring our used towels to the desk and PAY additional for clean replacements. We were required to take our own trash out to the dumpster (or be fined). I booked this facilit... read more
Business response:
Dear Charlotte, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
No go… not what was advertised First, there is no continental breakfast. I found this out when I got there, despite it being advertised online AND at the hotel itself! Second, there are no pots, pans, plates, bowls, cups, utensils… nothing in the kitchen!! Third, the bathroom was not clean. I found dirty wipes and the walls are peeling bad. Shower pressure was nonexistent. Will not stay here again.
Business response:
Dear Travis, We are sorry to learn about the numerous issues you encountered during your stay with us. This is not the experience we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort you experienced. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. Additionally, to e... read more
The floor in the main area as well as in the bathroom had noticeable debris
Business response:
Dear Dianna, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and be... read more
Frequently asked questions about Extended Stay America Select Suites - Milwaukee - Waukesha
How is Extended Stay America Select Suites - Milwaukee - Waukesha rated?
Extended Stay America Select Suites - Milwaukee - Waukesha has a 3.6 star rating with 1,456 reviews.
When is Extended Stay America Select Suites - Milwaukee - Waukesha open?
Extended Stay America Select Suites - Milwaukee - Waukesha is open now. It will close tomorrow at 12:00 a.m.