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Extended Stay America Select Suites - Mobile - Daphne
- Hotels
- Daphne, AL
About this business
Location details
29838 Frederick Boulevard, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was full of cockroaches. It was not clean. Gunk and dirk everywhere. Hotel room smelled awful. Entire hotel smelled like a mix of marijuana, alcohol, and puke. A truly horrific experience
Business response:
Dear Guest, We are disappointed to learn that your visit did not reflect the level of cleanliness and care that we aim to deliver. We regret the discomfort caused and appreciate you taking the time to bring these matters to our attention. What you described does not reflect our standards, and comments like yours are taken seriously because they highlight areas requiring immediate attention. Maintaining a welcoming, sanitary, and respectful environment remains a priority, and ongoing efforts are focused on preventing similar ... read more
Nasty, dirty, has roaches, smells like a dog house because of the animals there and the lack of cleaning. Sheets were dirty when I checked in, the don’t clean for the first 2 weeks, and the list goes on and on. TERRIBLE place. Do not stay.
Business response:
Dear Guest, Thank you for taking the time to evaluate your stay with us. It’s clear that your experience did not reflect the level of comfort or care we aim to provide, and we understand how upsetting that must have been. Maintaining an immaculate and seamless atmosphere is an aspect we take seriously, and concerns of this nature are reviewed closely to ensure our standards are consistently met. We also recognize the importance of setting clear expectations around housekeeping services. Your feedback is valuable as we contin... read more
Except for tiny lobby--with the desk unmanned and blocked off much of the time--the door to the rooms requiring a key and a lock that was almost impossible to open, the infestation of live bugs in the bathroom, only two bath towels and two hand towels provided, a fan in the bathroom that was so loud we had to turn it off to sleep, no soap or shampoo or drinking cups, no ice bucket (and far as I could tell, no ice machine), no coffee maker, and a TV that I had to work on to get it to show a picture, I guess it was okay. Then,... read more
Business response:
Dear Guest, We sincerely apologize for the numerous issues you experienced, including the unmanned front desk, maintenance concerns and cleanliness problems in the bathroom. This is certainly not the experience we strive to provide. We are also very sorry for the confusion during checkout and the follow-up call you received after your departure. Your comments will be shared with our housekeeping, and maintenance teams. We appreciate your honesty and regret the inconvenience and frustration caused during your stay. Sincerely,... read more
My 12 hour stay was a nightmare. A $25 additional undisclosed “pet fee”. Itraveling across multiple states & did not have energy to relocate at 8pm at night. Simoly asked for a clean room & bed. 3 rooms later- still had bugs.?Toulet wouldn’t flush. Hall smelled like fish & pot. I’m pretty easy to please but this was beyond ridiculous!
Business response:
Dear Guest, Thank you for sharing your experience with us. We’re sorry for the frustration you encountered during your brief visit, especially with the unexpected pet fee. We apologize if this information was not clear during your booking, and we will share your concerns with our team to ensure these details are effectively communicated to future guests. We also apologize for the disappointment of being moved between multiple rooms and still finding conditions that did not meet expectations. In addition, we understand how di... read more
The photos on the website are nothing compared to what you see when you get into the room and the funky smells throughout. Having to wait ten minutes to where I had to go find housekeeping to get someone to come to front desk. Then when asked for linen for the guest amount of four she literally had an attitude and was like you only supposed to get two. I wish I could attach the pictures I took, so other people wouldn’t waste their time staying here. VERY DISAPPOINTED
Business response:
Dear Pamela, Thank you for sharing your experience with us. We are genuinely sorry that your stay did not meet your expectations. While we strive to provide a clean and welcoming environment, we understand your concerns regarding room conditions, delays in assistance, and interactions with our team. Your feedback is valuable and helps us improve to ensure every guest feels valued. We hope you will give us another opportunity to provide a more positive and comfortable stay. Sincerely, Hotel Management
Not happy that they were over booked It had been over booked and now I am having trouble getting my money back.
This is the worst hotel that I have been booked in my life, never clean restrooms,showers, toilets, floor,its extremely nasty
Business response:
Dear Alain, We’re sorry that your stay was marred by such poor conditions. A space that feels neglected in basic cleanliness is unacceptable, and we understand how upsetting that must have been. Your comments have been shared with our housekeeping team to ensure immediate attention and corrective action. Thank you for bringing this to our attention and giving us the opportunity to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America Select Suites - Mobile - Daphne
How is Extended Stay America Select Suites - Mobile - Daphne rated?
Extended Stay America Select Suites - Mobile - Daphne has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Mobile - Daphne open?
Extended Stay America Select Suites - Mobile - Daphne is open now. It will close tomorrow at 12:00 a.m.