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Extended Stay America Select Suites - Mobile - Daphne
- Hotels
- Daphne, AL
About this business
Location details
29838 Frederick Boulevard, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This stay was rough from the start. There were no towels or toiletries provided in the room, and it was clear the room hadn’t been properly cleaned, there were cockroaches and dirty countertops. Despite being labeled a non-smoking room, the smell of smoke was overwhelming. The constant noise from people walking the halls and talking loudly on speakerphone made it hard to relax. If possible, save yourself the hassle and choose a different place to stay.
Business response:
Dear Jonathan, We’re very sorry your stay began on such a disappointing note. We understand how important it is for a guest room to be clean, quiet, and fully prepared, and it’s frustrating to know that we fell short of your expectations. Your feedback means a great deal to us, and we will address it with our team to make the necessary improvements for future guests. We also want to remind you that we have toiletries and certain amenities available at the front desk to ensure cleanliness, and we can provide them to you upon ... read more
Terrible , olía a cigarro la habitación . El hotel está sucio había gente bebiendo alcohol afuera y adentro del hotel . En los pasillos del hotel había 2 personas drogadas .
Business response:
Dear Guest, We're sorry the condition of the property and the atmosphere during your visit made you uncomfortable. The conditions of the room and the activity in and around the building you described do not align with our standards. Please note that we have a strict policy against any illegal activities in and around our premises. We will address this matter with our team to ensure a more respectful and well-maintained environment for all our guests. We take these matters seriously and are actively working to improve both cl... read more
Large barking dog across the hall. All day & night. Staff did nothing after complained
Business response:
Dear Guest,We’re sorry to hear that your stay was disrupted by noise from a neighboring room. A peaceful environment is important, and it’s disappointing that this concern was not addressed as it should have been. We will share your feedback with our team to ensure all guests have a more comfortable experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Dirty
Business response:
Dear Dwayne, We sincerely apologize that the cleanliness was not up to standard during your stay. Providing a well-maintained and comfortable environment is our priority, and we regret that we did not meet expectations. Your feedback is invaluable; we will address this with our team to ensure improvements. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Roaches crawling in the room and an unpleasant odor. Plus doesn't look like housekeeping does their job
Business response:
Dear Crystal,We regret that your experience did not meet expectations. A clean and comfortable environment is a priority, and we sincerely apologize if this was not reflected during your stay. We understand how upsetting this must be. Your feedback will be shared with our team to ensure that housekeeping standards are reinforced. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
I was hoping for better especially for the price The sink in the bathroom was not working and the microwave was dirty. It looks like homeless people stay here.
Business response:
Dear Michael,We apologize that your experience fell short of expectations. The concerns regarding the bathroom fixture and the state of the microwave should never occur, and we regret the inconvenience this caused during your stay. We are committed to maintaining a comfortable and well-kept environment for every guest, and your observations will be addressed promptly to ensure higher standards are upheld. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again... read more
Property has bedbugs
Business response:
Dear Elliot,Thank you for sharing your concerns. We would like to inform you that after conducting a thorough inspection of the room, we found no evidence of pests or any related issues. We take this matter very seriously and conduct regular checks to ensure a clean and comfortable environment for all our guests. We regret that your experience did not meet your expectations. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Horrible service and inconsistent rules I did not stay at this location because you are forced to pay $100 incidental fee and I prepaid for the room. There was no such charge in the Daphne location which is disturbing because its the same hotel brand.
Business response:
Dear Melanie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Mobile - Daphne
How is Extended Stay America Select Suites - Mobile - Daphne rated?
Extended Stay America Select Suites - Mobile - Daphne has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Mobile - Daphne open?
Extended Stay America Select Suites - Mobile - Daphne is open now. It will close tomorrow at 12:00 a.m.