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Extended Stay America Select Suites - Mobile - Daphne
- Hotels
- Daphne, AL
About this business
Location details
29838 Frederick Boulevard, Daphne, AL, 36526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing stay The room looks nothing like the online pictures. All furniture is old and outdated. No long stay amenities like dishes, cups, silverware everything was empty not even a coffee pot. Bathroom fan/light was very loud when turned on and AC did not cool. Not worth the money at all.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value your comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Please accept our apologies, as we never mean to disappoint you in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. ... read more
Everyone was very nice but the facility is nasty, whole place smells terrible like cigarettes, fix the floors, update things.
Business response:
Dear Crawford, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues you experienced. We understand the importance of a clean, comfortable, and smoke-free environment. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management
Looks super dirty
Business response:
Dear Cristi, Thank you for staying with us. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will share these notes appropriately with our housekeeping team. We would love another opportunity to show you the great visit we are known for, which you deserve. Thank you once again for your feedback.Sincerely,Hotel Management
It stinks - literally! Overall appearance of the room was very underwhelming, dank and mildewy, and not much in there. There weren't enough pillows for the number of occupants (4) - one pillow was shaped like a basketball. There weren't any toiletries in the bathroom. The worst part was the smell in the room- a combination of human sweat, moldy cheese and cigarettes! I think someone before us smoked like a chimney in the bathroom and blew their smoke into the vents. I nearly vomited when I went in there in the morning it was... read more
Business response:
Dear Triniti, We appreciate your feedback and sincerely apologize for the inconvenience caused by our housekeeping staff overlooking certain areas in your room. This is not up to our standards, and we are disappointed that this was your experience. We are committed to ensuring this does not happen again and are grateful for your patience during your stay with us. Thank you again for bringing this to our attention, and we hope to welcome you back in the future.Sincerely,Hotel Management
The bed was a metal frame that made noise anytime you moved. The mattress was terrible. It was sunken in several spots. The room had a strange, mildewed smell. I was told that I would have to pay to have my towels washed and was only given two towels and two bath cloths for a week-long stay. The price was reasonable, all things considered. The hotel was in the vicinity of various places to eat and shop.
Business response:
Dear Jeana, Thank you for being our guest. We are sorry for not providing you with a relaxed and comfortable stay. We understand your disappointment with the bed and bedding in your room, which impacted your sleep. Our guests and their recommendations are valuable, and we will share your comments with our leadership team for improvement. Our housekeeping team is working efficiently to keep the rooms fresh and clean; therefore, we regret the smell concerns that you encountered. We will address this on a priority basis so our ... read more
Nasty
Business response:
Dear Ford, Thank you for choosing us. We are sorry for not meeting your expectations. We understand the importance of having a fresh and clean room that sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure we address this appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Mobile - Daphne
How is Extended Stay America Select Suites - Mobile - Daphne rated?
Extended Stay America Select Suites - Mobile - Daphne has a 2.9 star rating with 1,148 reviews.
When is Extended Stay America Select Suites - Mobile - Daphne open?
Extended Stay America Select Suites - Mobile - Daphne is open now. It will close tomorrow at 12:00 a.m.